ComplaintsforGfk
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received a letter from the **************** ******************* on 4/14/23 notifying me that I had funds due from ******* Research-GFK in the amount of $125.00. I contacted them before the 5/30/23 deadline to request my funds. It took several attempts before ******************** ********************************** responded on 5/2/23. She requested confirmation of my PO box address via email and I confirmed. I did not hear back from her and had to contact her again. I didn't receive a response until 5/31/23. She claimed the deadline was 5/30/23. I contacted her well before. She replied to expect a check within the next two weeks. No check arrived and I contacted her again on 6/19/23 and 6/25/23 requesting an electronic payment, since the *********** has requested businesses not mail checks due to the extreme check fraud.******** no longer responds to my inquiries. I have not heard from her since 5/31/23. That was *** and this is now July. I want my funds and am tired of the runaround from this woman.Customer response
08/02/2023
Better Business Bureau:
At this time, I have not been contacted by Gfk regarding complaint ID ********. Still haven't heard from them since the end of May 2023. Thank you.
Sincerely,
***************************Initial Complaint
04/15/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Completing surveys online and having a hard time telling if theyre complete . I know Im not being compensated as promised . Im unable to get a response off the website so Im here .. basically , Id like to know if this survey was received and what will happen to the data , etc . I know theres a contact disclosure. Will I be contacted ? Will my data given be used for this survey? Below is a url **********************************************************************************************************************************************************************************************************Business response
12/01/2022
** **** *** *** **** ** ***** ** ************************** ***** ************************************************** ******
Dear **********:
I am following up on your Better Business Bureau complaint about your experience taking a GfK survey. We apologize for any misunderstanding or inconvenience related to this issue; in hopes of resolving this issue and making sure you feel treated appropriately, we would like to offer you a $50 **************** gift card for your survey efforts and your patience.
If this offer is OK with you, please reply to this email and let us know the street address where you would like us to send the card.
Thank you again for your patience we look forward to resolving this issue in time for the New Year.
Sincerely,
*************************
--
***********************
Vice President * Marketing Communications
GfK
Customer response
12/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************
They went above and beyond to get this handled, and should be commended . Im definitely satisfied and appreciate the efforts !
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.