Customer ReviewsforTalkiatry

Company was not transparent at all regarding cost or billing and charged $658 for a single, barely 45 minute session in which my provider lost internet connection. Nothing was accomplished and further sessions were recommended. Given the associated cost, I am grateful that I cancelled prior to learning about their exorbitant and egregious fees for essentially no services rendered. Their website says a session is typically $30 out-of-pocket and my insurance covered the visit at a rate of $298, which was higher than the quoted $124 out-of-pocket cost for the provider that I met with.....but still nowhere near the $658 session fee. There is also no Explanation of Benefits provided, so I have no idea how this was billed or what they are claiming to have provided as a service. The Billing department condescendingly explained how "complex" insurance can be and apologized for my being confused. I have no confusion whatsoever, I am disputing the ridiculously high fee for no services rendered and the lack of informing patients or requiring any sort of approval to proceed with sessions knowing that you'll be charged a rate higher than any other professional out there. My disputes have been met with "We are unable to waive or provide discounts for any charges for services as there are legal consequences of adjusting patient's cost shares which include copays, co-insurance or in network deductibles. There are insurance regulations that cannot be violated which are considered federal anti-kickback statutes." Total lack of transparency and a scam of services.

I clicked on the "free consultation" link, had an appointment with a great therapist. Then, I received the fraudulent bill. $474 for 1 visit??!! They are a deceitful company, baiting people into thinking this is an affordable care option but they are not. The total charge to my insurance was almost $800, $331 for psychotherapy??? Plus $460 for the psychiatric service? So if I talk to my therapist then it gets charged more. Never again I am using these people, nor I'll be seeking help. This is a scam, all I wanted was to seek **** help, not go bankrupt from this and now, after ****** destroyed all around, have to go through this stupid billing.

They canceled my daughters appointment at 7pm on a Friday and the first time I called they hung up on me. The second time I got ahold of someone and they are saying they canceled the appointment because they aren't in network with our insurance. My insurance pays 100% at the time of the appointment and works like a health care credit card and they are an approved provider. I explained this but they still refuse to see her. Talkiatry is a waste of time and effort.

Talkiatry is NOT an easy platform to use, and it has been nothing but pain trying to find a new provider. My first appointment came up and I was 3 minutes late to the appointment. I came straight from work and I would have been on time, but I had to fill out the questionnaire (which is fine). My provider cancelled my appointment, marking me as a "no show," after 3 minutes. I don't understand this since our appointment would have lasted up to an hour anyways, so where did the time go? I rescheduled an appointment, then, with a new provider. It was supposed to be for 12pm CST (my time) and it ended up being 11am CST. So I emailed to reschedule, and they got me in for **************, I got an email that my appointment is at 3:30PM. And now I can't make that appointment because that's not what it was supposed to be scheduled for. I have spent more time talking to customer service to right wrongs than I have talking to someone, and now I'm wondering how many charges I'm going to get for "missed" appointments. Don't use Talkiatry unless you want to throw money away. I'd rather deal with my **** on my own at this rate.