ComplaintsforLa Nacional
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I sent money to ****************** on December 2019, that never was pick up, and still they havent refund me back , Reference # **********Business response
01/22/2022
****** ** ******* ** ******** ***** ********************************************************************************************* ***** **** *********** ******* ********* *** ***** *** ******************** ******************************* *****************************************************************************
Dear **************,
In response to the BBB complaint #******** received on January 06th,2022. regarding transaction **********. Please note that this claim was made outside the time allowed to make claims. However, La Nacional investigated your claim and it was determined that no error was made by La Naconal. The issue was related to the beneficiary not presented to collect the money.
Envios de Valores La Nacional Corp is committed to its customers. La Nacional will refund the funds to you or re-do the transaction at no cost to you. In order to return your funds you need to choose one of the following methods:
Me can mail you a check payable to you to the address of record.
We can return you money in cash. In this case you must present yourself at the store located at *****************************************, with the original receipt and a copy of your valid picture identification. We can redo the order with the same information as the original order.
Please review your options and let us know how to proceed at your earliest possible convenience.Thank you,
Very truly yours,
*****************************,
Complaint Resolution Officer
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.