24 Customer Reviews
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Review from David S
1 star10/06/2024
If I could leave zero stars I would. After 2 1/2 weeks and three attempts at a basic international money transfer l, **** has consistently disappointed. The first issue was that they said my birthdate did not match my drivers license. After that was corrected on their end they assured me the money would be transferred within 24 hours. Fast forward one week and now they need a document from my bank. I sent the exact document they requested from the bank but they rejected it saying it did not look official. So I sent another document with a letter directly from the bank validating this document - and it was rejected once again. Then I found out that they had cancelled the transaction and closed my account. Unbelievably bad business and not even deserving of the one star reviews on this site.Review from Julie D
5 stars09/02/2024
I have been using Transferwise/Wise for over 5 years now to transfer money to my husband's accounts in ****** to pay bills there and a couple of times to transfer back to the **. 90% of my transactions have gone smoothly and on time.For some reason last year, it took a very long time for the money to show up in the designated account, after my bank had shown it withdrawn. They had a lot of explanations which amounted to blaming others. That frustrated me and I wrote upset reviews. I was prepared to switch to another company for this service.Since things are once again running smoothly, I wanted to revise my review. I am so glad that they resolved whatever problem they were having. I feel confident again in sending my transfers. Thank you.Review from Scott T
1 star08/17/2024
I have sent a dozen messages to support and cannot get a response from them. Their system will not let me open a personal account because my name was previously tied to our non-profit's account. Just please respond to ANY of my messages!Review from David W
1 star06/25/2024
I am extremely disappointed with my recent experience with ****. On June 24, 2024, **** abruptly closed my account, which had a balance of $74,654.61 USD, without any prior warning or clear explanation. This has caused significant financial hardship, affecting my health insurance payments, credit, and ability to distribute funds to the ******************* potentially leading to severe consequences.Despite multiple attempts to contact customer support, I have received no clear resolution. The phone support, based in ********, offers no help and only adds to the frustration. I promptly filed an appeal and provided all necessary information, but I was not given any details about the appeal process, nor could I access the website due to the deactivated account.This level of service is unacceptable for a company that claims to offer reliable financial services. I urgently request the immediate release of my funds and a clear explanation for the account closure. I would not recommend Wise to anyone seeking dependable financial services.Review from Renee C
1 star05/23/2024
It took them 6 days to transfer money to my account AFTER it had been released by my bank. That was half of my vacation where I had no access to my funds. I filed a complaint with **** and they sent a stock apology for the delay. It took 3 days after my complaint before the money was deposited.Review from ladislav p
1 star05/21/2024
I use this company for almost 2 years sending the money to my family in ******* one day somehow I send it in Euros and as soon as i realize mistake (5 seconds) i Cancel the transfer which they offer, and made another transaction this time in US Dollars thinking first transaction was cancelled. Well first transaction went through and they charge me 15$ for that so I thought being customer for 2 years and they can see all my transactions are in Dollars would be easy fix, think again greedy pigs doesn't let go so easily. 15$ is 15$. **************** lady told me option to cancel the transaction "Sometimes works sometimes doesn't" other guy start to faithing me that my Transaction wasn't cancelled and he treated me like full time convict :-), what a joke people don't do the business with those foreign Country companies this one is from ******* do the business with USA Companies they will not fight you till death for 15$ :-))))Review from Peter O
1 star04/24/2024
Put on hold for 30 minutes then just hung up. The employee manual states,if you cant assist someone, put them on hold until they hang up. If they dont hang up, disconnect. Poor service every time I call.Review from James C.
1 star02/14/2024
I had a business account with wise bank a dear friend of mine in ***** has his daughter Here in the **** for cancer treatment and was Unable to pay the hospital bill so my company paid the bill in the amount of $9,600 Dollars so my friend sent a wire to my For just over $9,600 Dollars wise pleased a hold on my account asked me what the money was for they are a bank and that is none of their business but I did tell them it Was a Reimbursement for a medical bill from My friend they asked me to send them a selfie of me holding my I.d. next to my face I did and they closed my account from what l See on your site they do that a lot customers Beware of this so called bank they are not Right.Review from Noemi C
1 star01/31/2024
i have money on wise and I can't instantly transfer it to my bank account!!! It says I have to wait for my money till another day!!! This is scam!!!Review from dee J
1 star01/19/2024
Wise, **** has fraudulently withdrawn money out of several of our business accounts. We have contacted them and notified them of the fraud. The police and Federal Crimes unit has been notified
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