ComplaintsforMusic Xray
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Complaint Details
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Initial Complaint
01/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have yet received my refund going on 4 YEARS! Just give me my money back already. I have attached a screenshot of the webpage to request payout showing a timestamp going back to February 2019. All the email throughout the years are bogus I don't care about their explanation, just give me money money back now!Customer response
01/30/2023
Better Business Bureau:
At this time, I have not been contacted by Music Xray regarding complaint ID ********.
Sincerely,
*******************************Initial Complaint
11/21/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made 2 submissions to Music Xray and the submissions were not looked at. It is stated by Music Xray that after 45 day I will be refunded. It has been 2 months and I have not received my refund although I have made multiple requests.Customer response
12/17/2022
Better Business Bureau:
At this time, I have not been contacted by Music Xray regarding complaint ID ********.
Sincerely,
***********************It is December 17 ************************************* received a response from the business "Music Xray" although i have Contacted them again.
Sincerely,
***********************Initial Complaint
12/27/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am the senior producer with *****************, an independent production company located out of ********* ********. We recently submitted music to a website called ************** which is a pay-to-********** licensing company. We submitted 3 songs to one of their music submission profiles that went under the guise as *********************** a songwriter for *********************, Drake and other artists of that caliber. In total we spent $385. Shortly thereafter we started receiving emails to our company email from *********************** asking for 3k dollars to go into business with him (we still have copies of all the emails). We declined this advance and immediately reported this event to Musicxray. They gave us an incident number #******, but failed to do any follow up correspondences. After our staff did a thorough examination of all the profiles on this website we later found out that this entire site is a scam! Almost all of the profiles are backed up by illegitimate industry professionals as they claim to be and basically its designed to have you keep giving them your money to submit music with no results. The money is going straight to the developers and the music is NOT going to any industry professionals! This site needs to be thoroughly investigated immediately.Initial Complaint
12/03/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Music X Ray has owed me a payout of $60 dollars since July. I've repeatedly requested it but they give me the same response; that their accounting team is working on it. There is no universe it takes nearly 6 months to refund $60, they are just dodging me.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.