ComplaintsforMotors Trade Group
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Complaint Details
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Initial Complaint
10/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I found a boat I wanted to purchase on the reputable online site boattrader.com. I contacted the "owner" of the boat and said I was interested in purchasing it. He told me he was working with an online consignment dealer, ************ Group, with an address of ***************************************, to sell it and the transaction would have to be done through them. UCG said the boat was located at one of their warehouses in ****, but they offered free shipping within 500 miles. Their website was well-built and believable. I chatted with them online a couple of times and they sent pictures of the supposed titles to both the boat and trailer that I was wanting to purchase. My credit union where I received a loan wired $40K to their bank account at ********** in ********. UCG said the boat would be delivered in 3-5 days. The day it was supposed to arrive, they claimed the truck carrying the boat was in a crash and the delivery was delayed. The next day they said the delivery could not be completed because the boat was damaged in the crash and their insurance company was taking possession, but the refund process would be immediately started. In their communications, they say you don't have to do anything and if your bank files a refund request, the process will take longer. I became highly suspicious and had my credit union try to recall the wire transfer, but it was too late. The account was emptied and closed.Customer response
10/30/2022
Better Business Bureau:
At this time, I have not been contacted by Motors Trade Group regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
03/21/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I saw a boat that I wanted to purchase on Craig's ***** I contacted the owner and he said that he is using a third party broker for the transactions. I researched the website and even did a live chat. I wired $22,500 to the ***** ***** account and was then given the **** of sale with the *** number. I was told that it would be delivered in 3-5 days. I then received an email that the truck was in an accident and my refund process had begun. The next day, the website was taken down and I could not get a hold of the owner. I contacted my bank who suggested that I contact my local police in which I did.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.