ComplaintsforMisfits.com
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/30/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I visited the Misfits.com website to see what products they offered and at the end of my visit, I simply closed out the tab. When I received an email stating that my order had been placed, I contacted the company, which did respond. This is the response:"I do apologize again for the confusion. The links provided above will provide information on how our system works. There is no need for an actual "checkout" on our website. Orders are only fulfilled if the cart meets the minimum order requirement. When the cart has at least $30 of items in it by the end of the shopping window (8P ET the day before the scheduled charge outlined in your account) then the order is placed."I asked that the order be canceled, as I had neither reviewed, confirmed, or placed it; they said it was too late to do so, even though I contacted the moment I received the email. I have never encountered a company that places an order for the customer based on the customer's cruise of their site; today, I am disputing the charge, hoping you can help.Enjoy the day,*******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.