132 Customer Reviews
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Review from Jolene S
1 star11/13/2024
I have purchased expensive skincare totaling each time $300 or more in value. Either I had to much from an auto shipment or I would ask to return a product that arrived broken. They instructed me to send it back in a box with the provided shipping label and take a picture of the receipt to prove I sent it. I have done this twice over a year now and each time they say we have no way of seeing this come in to our shipping department. They continue to tell me that they will refund me once the proof of shipment has been shown but, each time they never give a refund or give the product back. I am out over $600 and i believe they are doing this to many other people. When I call to speak with someone within working hours they do not answer and disconnect. This company needs to be investigated. Can you help me get my money back?Review from Jenna J
1 star10/17/2024
0 stars- somebody please look into them as I feel they are deliberately not returning credits to customer. I sent a box back to them (using their prepaid label) and it was delivered on September 20. Ive yet to receive my return and after calling numerous times. customer service keeps telling me they are escalating it. I checked social media and apparently everyone is having the same issue - not receiving their returns and not getting a credit. ******** company! Someone please bring them to justice for their poor business practices. You cant go around taking everyones money and then not giving them fair returns.Review from Jac F
1 star02/05/2024
Do not order from this company. I started using dermstore in 2021, and I had an okay experience. I started then receiving wrong items. They do not tell you your auto refill is being fulfilled until it actually ships. When that happens, you are unable to cancel it. They told me they would reimburse me for the shipping I paid to send it back. This last time I returned an autofill, they received my return (after I had two separate order numbers, different return methods, etc). They did give me my shipping cost back. Two weeeks later, and ** still waiting for my refund. I called today and they said the refund failed because they already gave me $11 back (the shipping cost) , so I wouldnt receive the full amount back. I received no communication there was anything wrong with my refund, so it was a good thing I called. They told me I would have to send over my PayPal information for them to send me the additional $11 back for the shipping. Sounded so weird to me. After I receive my refund, I will be canceling my account.Review from Megan R
1 star02/02/2024
Will never order from here again. After attempting to cancel an order, I tried the items and did not like them, so I sent the entire order back. I've been waiting weeks to receive a refund from them. Have contacted **************** multiple times, only to be told that they've "contacted the warehouse" to confirm my package was delivered, even though the **** tracking confirmed that it was. I had to file a dispute with PayPal. Horrible experience.Review from Luella V
1 star01/24/2024
Very disappointed with my conversation with *** today. She was not able to tell me anything about the product I was inquiring about and she also was very hard to understand as she did not speak very good English. I will be ordering my obagi products from ***********.Review from Diana R
1 star01/19/2024
This company sent one free gift and left all the items I actually ordered from the package. I contacted them several times without any resolution. I have none of the items I ordered and lost that money. I also lost valuable time dealing with this scam website. They dont answer their customer service line so you can only do an automated chat that is useless.Review from Nancy A
4 stars01/14/2024
****** was able to quickly help me with a credit once the issue was clarified. It did take a while with other customer service agents. Thank you ******!Review from Michelle P
1 star01/13/2024
A scam!!!! I have an issue with every monthly subscription box. I had a replacement sent to me and this time my package was delivered to a random sidewalk which is a use privacy issue with my name and address out in the open. DermStore uses Pandion and Pandion uses DoorDash. The Doordashers drop my package off to a random house and collect the delivery fee. Every month I have to fill out a non-receipt form. This is exhausting. I contacted ******* and was told they have issues with *** coordinates. I relayed the *** coordinate issue to DermStore and they do not care to fix the problem or use a different delivery service. I am forced to cancel my monthly subscription because of this problem. It is very disheartening.Review from Kathy R
1 star01/11/2024
Terrible customer service. I ordered a mascara that I have used many times, purchased from other retailers. This one was globby, with lots of the product ending up on the wand, not the brush and not at all the quality of previous purchases. Because it was several weeks before I tried it, I no longer had the box with the information their customer service requested. No follow-up response after I sent all the other information they requested.Review from Anne H
1 star01/10/2024
0 Stars. Simply stated I had a horrible experience with their customer service. I ordered $200 worth of product, it was shipped to the wrong address and I never received it.
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