ComplaintsforOutfront Media Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
We received two notifications from Outfront or a company impersonating Outfront regarding payments due to their company from our business. We do not transact with Outfront. Reaching out at the phone number indicates that this number does not below to Outfront and may belong to someone personally. If this is accurate, they should also be reported to the state of **********.Business response
07/16/2024
Hello,
My name is ***************************. I am the Senior Manager of Credit and Collections at OUTFRONT Media, LLC. This is a response to the customers complaint. Please be advised that OUTFRONT Media reached out to the customer to advise them of credits they had on their account to use. We have since processed a refund of the credits listed in the customers complaint in the amount of $744.64 on 7/10/24 to the credit card belonging to ***************************. I also spoke with *********************, the person who filed the complaint to advise her that OUTFRONT was attempting to refund money and advised her to speak internally with her coworker regarding the refund. She advised that she would review and has not called back to provide an update. On 7/16/24 I tried to call ******************* and no one answers her phone. Please close out the claim and it is inaccurate and unfounded.
Thank you,
Customer response
07/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** *******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.