Customer ReviewsforMakeSpace, LLC

DON'T USE THEM and DON'T TRUST ANY OF POSITIVE REVIEWS ON HERE. When they come to get your stuff, the drives will tell you to put a positive review or they will not get their bonus from the company. They will also tell you one price about getting your stuff back but when you are ready to get your stuff back they will give you a different price PLUS all the hidden fees. PLEASE LEARN FROM MY MISTAKE. I promise you one day they will end up on *** MARKET PLACE. Just rent a truck, hire people from ********** and get your own storage locker. It will be cheaper. Don't support this DIRTY COMPANY......They are now owned by *******

Hi ******,We are sorry to hear that you are dissatisfied with your experience and the prices for the service. While rate adjustments are common in the storage industry, and we strive to be as transparent as possible with pricing, we hear your concerns and appreciate the feedback.Sincerely,The Clutter Team

I am appalled by the business practices of MakeSpace post-sale. I was so excited by their service when I originally contracted with them in July 2020 in ************* after much research - so much so that I helped my parents to use then once they were available in ********** but at every pass I have seem what a horrible company they are once they have your money and your belongings As I am now preparing to remove my items from their storage unit, they have been acquired by ******* and they are once AGAIN not honoring their ***. I had spoken to ***** from MakeSpace support more than once throughout 2020 & 2021, given the address where my items were being stored (*** ***************** ************* ** *****) and told that MakeSpace allowed me to drive directly to the unit and remove my items for $49.I am now being told by ******* they will not honor the *** of MakeSpace and my only option is to pay for a full delivery of my items to a public park (as I no longer live in the area) to then have them offload my items in to my moving truck. This will be a $149 charge + $79/hour per mover (they require 2) so I will have to pay over $300 to simply gain access to my items.Furthermore, I have no desire to have my items put in a truck and moved twice. As evidenced by every single review of MakeSpace. They do not take care when moving items and I do not want my items damaged by having to be moved twice. ******* lies and states that rentable trucks will not reach the bays at **************** location. When pressed, the rep finally admitted that my items are in the same place. Obviously the docking bays at that location haven't changed just because this sham company changed hands.I never setup a ******* account and never accepted their *** and now I'm told the only way to schedule the gathering my items is to do so. This is them holding my items HOSTAGE All I want is to bring a moving truck to the unit, take my items and never deal with MakeSpace or ******* ever again.

Hi ***********,We are sorry to hear that you are dissatisfied with the experience you had with our company and the pricing adjustments that took place. We understand that you wanted to get your items as quickly as possible and are happy that we were able to deliver them to you a few days after this review was posted.Sincerely,The Clutter Team

Why did I not check this site before I booked this company.Issues:1. False advertising because they only post all stars on their website. If it's to good to be true, it probably is.2.A *************** that breaks your items, not a crack or a minor infraction. But demolished bed frames and mirrors. Items returned in boxes that were not mine.3. Pennies on the dollar in compensation.Why are they still in business?Mover beware!

Hi ******,We are sorry to hear that you are dissatisfied with your experience with the company and unhappy with the claim process. We apologize for the damages you experienced and made the claim offer according to the coverage on the account.Sincerely,The Clutter Team