ComplaintsforCompass, Inc.
Real Estates
HeadquartersMulti Location Business
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Complaint Details
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Initial Complaint
08/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This person is a realtor working under Compass Realty. After going back and forth I decided that I was not comfortable with moving forward in the process with him. He told me that I would receive a refund but the next day he has ignored my messages and I am unable to reach him. I tried reaching out to the person who I sent the money to but they have also not responded.Initial Complaint
04/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
********************* of the ****** Group for Compass sold me my first home in November 2022, a new construction townhome within ***************** in ***************, **. The Florida FARBAR sales contract and closing documents executed by ********************* stated there were no open or outstanding building permits on the property. Several months post closing I discovered there was no Certificate of Occupancy on my home, including 27 failed safety inspections and construction permits by the City of ***************. ************************************************* and I have suffered over $300,000 of reconstruction damage due to a roof leaks, flooding, failing of stairwells, electrical safety issues, plumbing leaks, two mold remediations and a rat infestation. **************** refuses to respond to any communication, and I am currently filing a lawsuit against Compass and the ****** Group for non-disclosure, breach of contract, and fraud. ********************* has also sold multiple new construction townhomes to my neighbors within ***************** falsely claiming on closing documents all permits are closed, and is now selling a phase II development of *****************. Please contact the City of *************** for information regarding all failed permits and construction issues relating to Galleria Villages, and please investigate the ****** Group.Initial Complaint
01/17/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
******************* was the real estate agent who represented us in our first home buying transaction which clsoed on 12/05/23 for $2.2M. The home address is *****************************************************Throughout the offer submission and negotiation process, **** and his team were negligent in the following ways:Negligence / Breach of Duty - Refused to provide guidance or info on competitive offers or initial offer price - Misspelled my husband's name on paperwork multiple times, delaying submission of documents to seller - Ignored multiple phone calls, texts, and emails (all documented) during time-sensitive offer process. - Went on vacation and did not provide a backup point of contact two times during offer process - Did not provide our contact info to the escrow team so they were unable to contact us in the time frame required.- Failed to reply to multiple emails, texts, calls on our inspection report, which had a 3 day expiration period.- Failed to advise on comps used in appraisal report. Appraisal came in $200K ($2M) under offer price of $2.2M.- ****'s team dropped off multiple calls with our lender about our appraisal because they had to catch personal flights for personal vacations that we were unaware ofInitial Complaint
12/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I invested about $9k of my commission check into the Compass agent equity program, and Compass decided to take all my contributions without telling me. When I asked Compass about it, they ignored my inquiries. Until recently, when I contacted my old manager, he forced them to respond. I asked for the paperwork for my departure, and they ignored my request. I did not sign any paperwork when they claimed I left the company. However, they still took all my retirement contributions.Initial Complaint
07/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Multiple attempts to have w2 sent to new location. want w2 sent asap and compensation for any associated irs penaltiesInitial Complaint
06/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
******************************************* and ***************************************** I purchased a house at the beginning of May, per the inspection (we) (******************************* and myself came to an agreement on what would be fixed before buying the home. Come to find out the the receipts that were provided for work completed were actually made by ******************************************* and some of the work listed was in fact not done.Also, come to find out, there was a water leak that had been going on for over six months, but not disclosed or repaired before selling. I have reached out to him directly and can provide the response from him, but basically he said he was not willing to assist. The plumber that he had do some of the work advised that he told them just to put a bandaid on it and not spend any more than what would be necessary for the moment.Initial Complaint
10/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was scammed by an agencyCompass I found a real estate agency via ******** to rent an apartment in Manhattan from 14 octobre, I paid $1800 by bank transfert in total for nothing to do. it was ultimately a scam pretending to be a real agency. I signed a lease via email and never saw the apartment.if necessary I have the conversation by email and ******** also the prouve of the bank transfertInitial Complaint
10/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have told them not to contact, put me on the do not contact list, even though my number is on the federal do not contact list and it is also a business phone. Over the past two they keep contacting me. One more time and Im getting lawyers involved and suing for harassment.Initial Complaint
09/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I cannot seem to get off this company's mailing list. The mail has increased significantly over the past 6 months. I have called them at headquarters in ** and the local office at ***************************************************************************** location printed on some of the mail. That office phone number is ************. No one answers either phone or returns a message. I just want to stop their incessant mail to my address delivered by ***** Thank youCustomer response
10/03/2022
Better Business Bureau:
At this time, I have not been contacted by Compass, Inc. regarding complaint ID ********. I am still receiving their unwanted mail solicitation.
Sincerely,
*****************************Initial Complaint
02/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am requesting Compass.com to remove photos of the residential property that I own. I contacted the business through their website contact form and by email ******************************** at least twice between October 2021 and February 2022. I never heard back and the photos have not been removed. Below is the link to the residential listing that I would like to have photos removed please. ***********************************************************************************************************************************Customer response
02/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
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Customer Complaints Summary
14 total complaints in the last 3 years.
5 complaints closed in the last 12 months.