164 Customer Reviews
Review from Kaitlin O
2 stars10/22/2024
Ive only been a part of the program for a little over two months and it started off really positively. Ive finished my first month of prescriptions and it has been working well. Unfortunately this last week has been incredibly difficult. I need my refill and dosage change for my prescription and I have had no response back. I need to take my next dosage in a couple of days and I have no idea if its even coming. I feel VERY uncomfortable starting a new drug and not being able to properly continue taking it on time. Im worried how my body will respond to the abrupt end. Its honestly frightening how little care is taken to make sure your customers are taken care of, especially involving drugs.
Calibrate Health, Inc. Response
10/23/2024
A member of our Support Team will be reaching out to you in our Calibrate app to assist you with these concerns.Review from Britney M
1 star05/13/2024
Year 1 was amazing, year 2 has been a joke. Poor customer service, poor turn around time for resolving issues like review of lab, prescription assistance, etcNo way to reach anyone by phone. The app is terrible. Feel like I have them the money for year 2 and got literally nothing in return. Honesty, just glad its almost over.Review from Suzanne M
1 star02/12/2024
Same as everyone else - this should be robbery. They want to keep charging you for a service they do not perform. I was back and forth through the stupid app to get my prescription refilled and it was back and forth for months until I finally gave up and stopped the automatic payments through affirm. They finally contacted when they stopped getting the money. There is NO one to call. Now I am back and forth w affirm even though I have disputed the charges and sent documentation. I should be a class action lawsuit.Calibrate Health, Inc. Response
02/13/2024
Thank you for sharing your feedback with us. Your concerns are important to us, and we would like the opportunity to address them directly. Our dedicated Support team will be reaching out to you, so we can better understand the issues you encountered and work together towards a resolution.
Your feedback is invaluable as we continuously strive to enhance our services and surpass our customers' expectations. Rest assured, we are fully dedicated to ensuring that every interaction with Calibrate is a positive one.
We apologize for any inconvenience caused and sincerely appreciate your understanding.
Review from Jan K
1 star02/09/2024
Support is horrible. Impossible to get a human. It takes a month plus to get prescription help. I am 40 days waiting for them to contact my new insurance for approval with zero activity. I have had this experience multiple times now where support issues go on for weeks and when related to getting a medication it is a big issue. Go with weight watchers or a company that can actually provide supportCalibrate Health, Inc. Response
02/12/2024
Thank you for sharing your feedback with us. Your concerns are important to us, and we would like the opportunity to address them directly. Please reach out to our dedicated Support team at ************************************ so we can better understand the issues you encountered and work together towards a resolution.
Your feedback is invaluable as we continuously strive to enhance our services and surpass our customers' expectations. Rest assured, we are fully dedicated to ensuring that every interaction with Calibrate is a positive one.
We apologize for any inconvenience caused and sincerely appreciate your understanding.Review from Judy C
1 star02/06/2024
BEWARE DO NO WASTE YOUR MONEY. Every review on this site is correct. They are unresponsive, no follow through, you cannot contact them. If you send them an email on their app they take a very long time to respond. They have no problem taking your money up front without providing any service. I have been with them for 8 months, I have seen the doctor virtually only once. I have lost only 20 lbs. I have had medication lapses four time due to them not following up with the pharmacy. It's a constant battle for customer service, The only contact you have is with your 15 minute biweekly weight loss coach. AWFUL AWFUL AWFUL. DO NOT WASTE YOUR TIME AND MONEY .... RUN!Calibrate Health, Inc. Response
02/07/2024
Thank you for sharing your feedback with us. At Calibrate, we deeply value each customer's experience and are committed to providing exceptional service at all times.
Your concerns are important to us, and we would like the opportunity to address them directly. Please reach out to our dedicated Support team at ************************************ so we can better understand the issues you encountered and work together towards a resolution.
Your feedback is invaluable as we continuously strive to enhance our services and surpass our customers' expectations. Rest assured, we are fully dedicated to ensuring that every interaction with Calibrate is a positive one.We apologize for any inconvenience caused and sincerely appreciate your understanding.
Review from Natalie G
1 star02/02/2024
I just finished my year long commitment with Calibrate & not only did I not lose any weight, but overall had a terrible experience with the program, communications, app, and customer support. Communication and coordination were terrible. I reached out at the end of my program to request the money back guarantee, as I lost 3% of weight versus the 10% that was promised in the program & through the money back guarantee. I did not log in the app on average 5/week as a part of the program because the app changed halfway through my program and I had 3 months of usability issues with the app. I met with their coaches every 2 weeks, I expressed my concerns with my lack of progress and my issues with the app/not being able to track in the app. I was very communicative with my issues throughout. I am now being told I do not qualify for the money back guarantee as I didn't meet the tracking requirement, even though it was an app/internal company issue that I didn't track not my own fault. I cannot go into THEIR system to fix the app problems that prevented me from tracking. I did all the other items for the whole year, followed the learning, did the medication, the coaching, the lifestyle change, etc. I am not sure why I am being held accountable for a money back guarantee that was disrupted by the company's change of ************** issues. I was even told by my coaches that I was not the only person experiencing the issues with the revamped app, that they whole program hinges on. The customer service throughout the program was less than helpful & especially now that I am finished with the program, I keep getting the same copy & past answer to all my concerns and issues. TERRIBLE COMPANY ALL AROUND. I would not recommend this program or company to anyone!Calibrate Health, Inc. Response
02/07/2024
Thank you for sharing your feedback with us. Your concerns are important to us, and we would like the opportunity to address them directly. Please reach out to our dedicated Support team at ************************************ so we can better understand the issues you encountered and work together towards a resolution.
Your feedback is invaluable as we continuously strive to enhance our services and surpass our customers' expectations. Rest assured, we are fully dedicated to ensuring that every interaction with Calibrate is a positive one.
We apologize for any inconvenience caused and sincerely appreciate your understanding.
Review from Lisa M
1 star01/20/2024
I started on the plan a year ago. Communication and coordination were terrible. I cancelled out of frustration. I am hounded to this day by the correlated group I got financing from to pay for the plan, even though I explained to them also I had legit reasons. NOW, a year later, Calibrate pushed through a prior authorization for the medication even though I have not talked to their doctor in that year. It is messing up a current provider trying to write me a script and Im ready to file a medical review complaint with them also. Nightmare of a company.Calibrate Health, Inc. Response
01/24/2024
Thank you for your feedback! A member of our Support team will be reaching out to assist via email from ************************************Review from NR D
1 star01/19/2024
This program is billed as highly customizable, responsive, and results-driven. It is anything but. I maybe had one good interaction with a coach and then they left. The other coaches I worked with constantly changed and were not encouraging or understanding. Additionally the app is useless, constantly breaking, and is incredibly limited in terms of communication. I would go months without someone responding to my questions. However, when I wrote to cancel my membership, I received a response and action within minutes. I highly recommend staying away from this company. They do not have the strategy or operations figured out and it shows.Calibrate Health, Inc. Response
02/13/2024
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience or dissatisfaction you experienced with our services. At Calibrate, we value each customer's experience and strive to provide exceptional service at all times.
We take your concerns very seriously and would appreciate the opportunity to address them directly. Please reach out to our Support team, so we can better understand the issues you encountered and work towards a resolution.
Your feedback is invaluable to us as we continually strive to improve our services and exceed our customers' expectations. We are committed to ensuring that every customer has a positive experience with **********************.
Once again, we apologize for any inconvenience and appreciate your understanding.Review from Angelscribe S
1 star12/26/2023
This company does not respond to communications. They claim to have busy staff but I have contacted them multiple times though multiple channels for a month and have never received a reply other than an automated email. There are countless complaints of the same type. But they never fail to take your money. This is not a legitimate weight loss service. Maybe for a handful of people but the bad reviews and experiences are everywhere. Class action suit level.Calibrate Health, Inc. Response
02/13/2024
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience or dissatisfaction you experienced with our services. At Calibrate, we value each customer's experience and strive to provide exceptional service at all times.
We take your concerns very seriously and would appreciate the opportunity to address them directly. Please reach out to our Support team, so we can better understand the issues you encountered and work towards a resolution.
Your feedback is invaluable to us as we continually strive to improve our services and exceed our customers' expectations. We are committed to ensuring that every customer has a positive experience with **********************.
Once again, we apologize for any inconvenience and appreciate your understanding.Review from Chris B
1 star12/20/2023
Absolute scam. Leads you on for months with "promises" to fulfill their obligations. Takes weeks if not months to respond to support requests. Refuses to connect on the phone. Falsely advertises success and guarantees, omits certain programs aren't included in their money-back guarantee. I would STRONGLY recommend not throwing your money away on this trash company. Absolute nightmare from start to finish.Calibrate Health, Inc. Response
02/13/2024
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience or dissatisfaction you experienced with our services. At Calibrate, we value each customer's experience and strive to provide exceptional service at all times.
We take your concerns very seriously and would appreciate the opportunity to address them directly. Please reach out to our Support team, so we can better understand the issues you encountered and work towards a resolution.
Your feedback is invaluable to us as we continually strive to improve our services and exceed our customers' expectations. We are committed to ensuring that every customer has a positive experience with **********************.
Once again, we apologize for any inconvenience and appreciate your understanding.
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