ComplaintsforCity Winery

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Subject: Complaint Regarding Misleading Gift Card Purchase at City Winery Dear Better Business Bureau,I am writing to formally lodge a complaint against City Winery, a business located in *************, due to a deeply unsatisfactory experience I had regarding a $300 gift card purchase.On July 19th, I purchased a $300 gift card from City Winery with the intention of using it at their ************* location (**************************** Before making this purchase, I specifically inquired with their staff if the gift card could be used at the said location, as my workplace, ********** is conveniently situated across the street. I was assured that the gift card could indeed be used at any ************** location of City Winery.However, today, 9/6 when I attempted to redeem the gift card at the City Winery location in *************, I was astounded to be informed that the gift card was not valid at this location. Despite my request to create a tab for our drinks, the operations manager (*************************) declined to accept the gift card, causing immense embarrassment as my colleagues and I had to individually cover our expenses.To support my complaint, I am attaching the terms and conditions provided by City Winery, which clearly state that the gift card can be used at any ************** location.This situation has not only been personally frustrating but also professionally embarrassing as it directly affected my reputation in front of colleagues and clients. I kindly request the Better Business Bureau to investigate this matter and take appropriate action against City Winery for their misleading information and refusal to honor the gift card, as it has caused me significant inconvenience and financial loss.Thank you for your prompt attention to this matter.

  Customer response

  09/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  07/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I attended a show on 7/20/22. I ordered my food, I took out a gold grill( front and side of teeth on one partial. I forgot to put my grill back in my mouth after the show, I realized that I forgot it, I returned back to the business and was told that the bus boy may have picked it **, it may be in the trash, they manager the. Told me that he went through the trash and did not see it. He also said, if I was a white woman, the general manager would make sure that he would reimburse me for it, but because Im not white, I can forget about it. I then was given the general manager!: number, I called him, abs left a message, I was very upset. The general manager chuckled and asked me, what did I want him to do about it? He was very dismissive and talked to me as if he didnt care, he said, do what you gotta do, and hung ** in my ear. I had asked him that we both pay for my merchandise. Due to the fact that they gave me numerous examples of what may have happened to my merchandise.

  Business response

  07/25/2022

  While we are not responsible for any personal items left behind, we have made an effort to locate the missing item that the guest left behind and were unable to locate anything in *********, trash or lost and found.  This guest has contacted our management team on their personal phones with threats and we have informed her that we are happy to file a claim with our insurance company as needed however she will not be allowed to contact our employees on their personal phones or threaten them in any way.

  Customer response

  07/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The General manager has been very dismissive with me, I have not made threats, I stated that the business did not allow me the opportunity to try to find my missing item, he said to me that I should not have made a complaint to the BBB, and I told him that I did because I was treated as if I was nothing, I have been to this establishment several times and I am a paying customer.  What he considered a threat was, If he continues to brush me off and treat me as if  I am nothing, that I would retain an attorney to address this issue.  I finally had a face to face conversation with *********************, of the ************ City Winery, and I was told to produce my receipt, from the jeweler, and I have produced it, by way of the owner of the business Eds, she sent him the original receipt, by way of email, that he suggested, he received it yesterday? I went to her business, the day that I spoke to him to get the original receipt, I was told that I had to wait for a few days to locate it.  I was also sent a copy by way of email as well.  ********************* told me to have her send  him the receipt and that they ( the business) would take care of it.  I contacted him yesterday after leaving the jewelry store, where I watched the owner email him, a PDF and then myself, the same email as well.  *********************, stated that he did not receive it.  I dont understand, why Im being ran around and disregarded, like I have done something to him.  I just want my Gold Grill that I had, in memory of my son, to be replaced, it may not be the exact gold that was given to me, but it was valuable and sentimental.  There are two numbers on *********************, business card.  So if I was calling his personal number, he never mentioned that and its on his business car.  I am very saddened, that this is being handled as if City Winery customers are not valued.  I just want this to be rectified , so I can move on, with my life.  The receipt have been sent to *********************, Im hooping and praying for a quick and speedy resolution.  By the way, I was told by *********************, that there have been credit cards, gold chains and other items that were left behind and were returned, I wasnt given the opportunity to try and retrieve my Gold Grill, and I was there at the business begging to take the trash and go through it.  I just want this business, whom I have patronized, to treat me as a valued customer.  Thank you for your time and assisting in resolving this matter.

  on, that was given to me, which is his business card, I asked him, did he receive the ema

  on the business card that I have been contacting him

  on, and communicating with him from and informed him that 

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  nothing, then I would 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  ****** **********
  
  
  
  
   
  

  Customer response

  08/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Has only paid for half of my merchandise, the value of gold has went up, when going to reorder,  the piece that I had, I was given a replacement price , which had me very upset.  The amount is more because of the value off gold, on my receipt this company did not even pay towards the taxes on my merchandise, the manger was even nasty to me when I came to pick up the check, he was not present and I was given the run around when I got there.  I contacted him at the number that I have always contacted him at, which is on his business card.  He says to me, Theres no reason for you  to ever call this number again, at that time I was not aware of the amount of the check that I was given.  I suggested that i would  pay for half, in the beginning, because I was being treated as if they were not going to pay anything, but for the manage to be condescending and dismissive the whole two to three weeks,  City Winery, should not have a person that does not value the patronage of their customers.  I am appalled that they are trying to get me out of the way and not reimburse me my full amount, I would even care if it was the amount tgat i paid.  I think that the full amount should be paid and I have not cashed the check because Im trying to give them the opportunity yo do the right thing, in spite of me being desperate, I was treated like someone in a 3rd world country.  Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** **********
  
  
  
   
  

  Business response

  08/15/2022

  As noted on our terms and conditions, we are not responsible for lost items that are left behind and have made a good faith effort to reimburse this client for 50% of the value they provided.  We are unfortunately not able to refund any further amount rather than the originally agreed upon offer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩