Customer ReviewsforPaychex Inc

So disappointed in the PayChex company as a whole. As a new business owner, I asked for guidance and assistance with navigating a new field. Of course the sales team were great upon initial interviews and signing processes. The problems arose when I needed assistance with quarterly reports and payments to the IRS. My payroll account specialist yelled stating she was much to busy to be answering questions that should be common sense. I explained that I was not familiar with the process and need questions answered so I can respond back with my CPA. As quarterly payment due dates approached, I still did not have the answers. I requested a new payroll specialist (never took place). I was assured a manager would return my call TWICE and that never happened either. So now I will need to file late reports and and pay penalties for PayChex laxity and their responsibility. They also withdrew the funds from my account in order to make these payments, so essentially I am paying twice. I will NEVER recommend this company and regret even giving them a chance to begin with. Just awful to deal with!

Terrible customer service. My account manager has changed five times in a year. They do not hurry to help with questions and sometimes never get back to you. When trying to fix a problem they will go in circles and never end up getting to a solution. They just keep passing it on to the next person. Absolutely awful experience.

Paychex is an absolute NIGHTMARE!! (And how do they have an A+ rating with the BBB??? What a joke!) My experience is the same as everyone else's, there are hidden fees, no one can answer questions, and their employee turnover rate is astronomical, so no one has any real experience or even cares. We left Paychex at the end of 2023, (after giving them 3 months' notice!) and they were still trying to charge my accounts 5 months later. I had to put a stop payment on my bank accounts and threaten legal action, in order for them to finally quit fraudulently charging my accounts. Paychex needs to be investigated by the Attorney General. I truly believe a Class Action lawsuit is warranted here.

I am seeking the return of my funds. I ordered one (1) Spin brush but was charged for 4. I returned all 4, unopened, and have been given the runaround ever since. This has been going on for a month. Constant excuses and ridiculous emails.

I was using a local service and was promised a better service from paychexs which I don’t receive . When on boarding I had told the rep the amount I pay and was promised that they would match that they didn’t! In fact I was charged more and when asked what this $240 was for plus my weekly fee I got some response about admin fees which I was NEVER TOLD ABOUT. They have over drawn my account and do not respond when I call about these frees and now I have a bill for $685 . As a small business trying to survive things like this make it very hard . I am very upset by all of this

Paychex is awful and all they want is your money at all costs. They promise all these things that seem great and your left in the dark. DIfferent reps reach out by phone and email asking to try and go over things with you and you finally say yes and they don't ever get back to you or all they do is try and sell you things. I had it happen when I was going to do time and attendance with our account and canceled it because they weren't truthful. I especially have a problem with their 401k and then they want $1500 to terminate your 401k plan and paychex account when you want to leave even though they are not supporting you or doing anything they should be. They also throw hidden fees in there so you need to be extremely careful. It's an awful loop hole ...want to leave pay a large fee, of course no one wants to leave when they are having nothing but unresolved issues and having to pay a large fee. I would never recommend anyone to use them! So now here I am stuck in their loop hole of wanting to leave because I am so upset and unhappy but if I leave I have to come up with $1500 more to pay to leave and take my account or stay with just their 401k for the monthly fees. I warn you, do not choose Paychex!!

Horrible, poor service. I highly recommend to find other providers.

Paychex is a Nightmare! Run from this company. I've dealt with terrible service for over 2 years and getting worse by the day, which has cost our company a lot of money and burdened our entire internal team having to fix so many problems (Payroll, Benefits, 401k, etc.). The level of incompotence is remarkable in every department at Paychex.

This Company is a scam! BEWARE! If it was possible I would give them 0 stars!

After being a Paychex customer for 7 years after my CPA retired, I kept hoping things would improve, unfortunately it continued to get worse. No one knows who you are - you're just a number. There are so many departments and they have no idea what the other departments are doing. Concerns don't get addressed, just bumped to another department (assuming anyone actually responds). Every pay period had errors or late direct deposits or tax mistakes. I still have not been able to resolve tax issues from 2 years ago - just keep getting pushed from one rep to another and is obvious no one knows what they are doing. When I tried to leave last year they promised if I switched to their PEO platform I would have a wonderful and personable experience. Only 1 of my many dedicated reps seemed competent and knowledgeable, the rest were just as disappointing as I'd had horrible experiences with before. I spent more time (hours+) dealing with payroll issues through paychex every week than if id just run payroll myself. Most of the time spent was trying to track down someone with any knowledge of my account. Even had a rep respond that it's not his department but offered no suggestion of who to contact. Their errors and omissions have cost me 1000s over the past several years that I cannot recoup - because no one knows how to resolve the issues. It's clear it's either a severe management issue or overall lack of training by Paychex. Either way they are certainly NOT a company to trust your employees with! Good riddance.