ComplaintsforEZ DIVORCE, INC.

• Initial Complaint

  09/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Completed online questionnaire and payment of $499 on August 29, **** to *************, CEO of ezdivorce. He sent paperwork for the 1st step of the process. Once I completed the 1st step, I followed his instructions and emailed him documents to proceed with next step. He never confirmed receipt of sensitive documents. I texted and called several times and have not received any communication back.The service I paid for is not finished and he has stolen my money.

  

  Business response

  09/07/2023

  Thank you for contacting us. We did prepare the customer's first set of documents quickly, and they were emailed to the customer. However, some of the customer's follow-up email communications did unfortunatley enter into the email spam folder, which occasionally does occur. We have been in contact with our valued customer and are currently preparing additional documents for behalf of our customer.

  Customer response

  09/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Several attempts to communicate with the company were made by me. This was not just by email but also direct phone call to 2 different phone numbers and several text messages to the number the ceo used to initially communicate. All were ignored and calls were sent directly to voicemail.

  This is poor business etiquette particularly for a company that is dealing with clients going through a stressful life changing experience. The company is also handling people's sensitive personal information and to be completely absent in communication is unacceptable. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Customer response

  09/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I contacted the company Thursday at 1:30PM via text message. This is before the labor day weekend officially begins. If there was a planned extended holiday weekend then the company should notify clients that they will be unavailable until specified date. I also attempted to call several times on Tuesday, Sept 5, which is after the labor day weekend. None of these communications were received/responded to. I would like a refund and have already initiated a stop payment through my bank. This episode has caused unnecessary stress for me and my family and I do not wish to add to the stress by paying $500 for poor service. Thank you

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  

  Business response

  09/11/2023

  We've reached out to customer multiple times (and to customer's mother who was initially working together with us in regards to the case), and have not been able to speak with customer. We've also delivered customer's second set of documents in a timely manner. We understand that customer has initiated a stop payment and will ensure that a full refund has been granted. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩