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Complaint Details
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Initial Complaint
05/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
******************************* of Estrada Tile refused to correct mistakes he had done in ceramic tile work in **************, refused to correct mistakes he had done installing vinyl floor tiles in my Kitchen, refused to complete work he had done installing saddle under door between Powder Room and Kitchen, installed towel rod on ceramic tile in different place than I had marked on blue tape on the ceramic tile, charged more than he said installing vinyl floor tiles would cost, insisted he be paid in full, refused to see where grout was cracking in corners of walls in Powder Room, and then ignored phone calls and text messages after saying he would return. **** Estrada does not listen, does as he pleases, and then refuses to correct poor work he has done and refuses to complete what he has not finished.Business response
09/28/2022
consumer was sent a 200 check.
Customer response
09/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.I would have happily forgone the $200 he returned if he had better completed the messy work he did, though. I probably could have, and should have, asked for more, and used it to re-do the mess over the powder room door on the inside instead of covering it up with another piece of wood molding. The people working for him did a good job, he did not, in the least.
Sincerely,
*********************
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Contact Information
4B Graywood Rd
Prt Washingtn, NY 11050-1516
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.