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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a new vehicle on Jan 27, 2023 with 283 miles. *** was sold as new. Recently the left rear tire looses air. Filled it several times. Decided to take it to BJ to have the tire repaired. I was informed that the tire had previously been plugged. This was not done by me, therefore the car was sold to me with a plugged tire. Took the car to RIVERHEAD BAY VOLSWAGON on June 3, 2024. The manager looked at the tire and said they did not do the repair. Where was the car for the first 283 miles. ***** I never repaired the tire I was sold a car with a used tire. Please help. The manager just said it was not done by them. End of the story. Im having the tired replaced today. I will keep the plugged tire as proof. I was told it could not be repaired because of where it was plugged. I feel I should be reimbursed for the price of the new tire as I was not at fault. Thank you for your assistance. *****************************Customer response
06/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.