ComplaintsforAlliance Network Corporation
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Complaint Details
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Initial Complaint
06/05/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
In Nov. '22 I was contacted by phone by Alliance Group. Name I was given was Danny W*******. I was offered a reduction in my Spectrum bill of $50. off my bill per month beginning Dec. 22. I provided a check for $304. My conf. #was **********. Dan's phone number was ###-###-####. Reduction never took place. I was advised that I had been scammed.Initial Complaint
11/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 09/22/22, my Mother, **** *****, had me speak with a man (I believe his name was Rick) who called and offered to save her $30.00 a month on her ******** cable service bill and she wanted to do it. He gave the name of Jack A**** as his supervisor's name along with a phone number of ************ and a confirmation number of **********. He said he would call back every month to get our payment and send it to ********. Our payment of $162.44 to Alliance was made via ACH and it cleared her bank on the same day. Alliance made the payment on 09/22/22, but the payment was never released to ******** and we had a returned check fee added to our bill on 10/07/22. On 10/09/22 Alliance sent the payment to ******** again and once again did not release the payment to ******** with another returned check fee added on 11/16/22. I have spoken to ******** and they agreed to waive the returned check fees, but she now has a balance of $402.16 (which includes her most recent bill) due to Alliance never releasing the September payment. We will make payments on the past due amount to pay it off, but if Alliance continues to send and then refuse to release funds, she will keep getting returned check fees on her bill. I would like for Alliance to stop sending anything to ******** and not release the funds and if possible, refund my mother the money they scammed her out of. My mother is 83 years old and I feel Alliance knew her age when they decided to call her and scam her out of her money she receives from Social Security. She can't afford an attorney to take this to court. I noticed that on the photo of the posted check that the memo says it is for services charge for billing reconciliation. This business is a scam and should not be allowed to continue operating.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.