ComplaintsforUkrainian Federal Credit Union
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Complaint Details
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Initial Complaint
09/09/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ukrainian federal union debited my bank account without my permission or knowledge. Background: I sold a trailer to ****** ******* *** in April 2024 for which they wired the purchase amount to my business checking account. ****** had my routing and checking account information for this purpose. In June 2024 I noticed two debit transactions on my business account noted as UFCU loan payment; however, I have never opened any loans with Ukrainian credit union. It looks like ****** Express has a loan with Ukrainian federal union which was paid from my business account. I have contacted my bank (**** ** ******** and Ukrainian credit union (ACH specialist) seeking resolution to unauthorized charges but to no avail. Ukrainian federal union acknowledged these erroneous transactions and stated they will refund the full amount. However, after this they stopped any further communication and the refund was never issued. I have also tried to contact ****** Express but my calls were never returned. So Ukrainian federal credit union has in fact participated in part or solely in money theft and declined any resolution. Transaction #1: 6/24/2024 for $810.99 Transaction #2: 6/26/2024 for $589.79 Attached are screenshots of two transactions as appeared on my bank statement.Business response
10/22/2024
Attached please find the supporting documents showing two checks issued to the complainer's name. The checks represent full refunds for the two ACH transactions that were processed from the complainer's account. Additionally, attached is the USPS receipt with the tracking information, the checks were mailed to the ****** ******** LLC on October 21st, 2024. The situation is fully resolved. Please closeout this case. Thank you.Customer response
11/18/2024
The consumer left a voicemail, confirming the matter has been resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.