Customer ReviewsforSuperior Plus Energy Services, Inc.

As others have mentioned, Superior Plus Energy Services bought out the propane delivery company (Q******) in my area. Today I discovered they were trying to blatantly rip me off. My wife works from home. The dog started barking and a SPES propane truck pulled into the driveway. My wife texted me to ask if I had ordered a propane refill. I said no. She went out an met the driver as he was climbing down from the truck cab. My wife asked why he was there, and the driver indicated our account was on auto-refill. My wife assured the driver we never signed up for auto-refill, and that both our tanks were close-to or full. The driver understood and drove away. As my wife was texting me, a text arrived on my phone from SPES claiming that they delivered 133.7 gallons of propane to my tank #2. Hmmm.... My wife called SPES earlier today, and SPES confirmed they hadn't delivered propane, and that our account had been moved to 'will call'. I wasn't satisfied, so I called to ask why we were placed on auto-fill without our consent. The answer I received was: "oh, don't worry, we moved your account to 'will call'." I asked how could they explain the text message I'd received that the driver had delivered 133.7 gallons to our tank #2. Similar answer: "Oh, don't worry about that sir, we didn't deliver any propane." I said, you didn't answer my question. Why did the driver send a confirmation that he delivered 133.7 gallons?? I submit, had my wife had not been home and stopped the driver, I'm willing to bet I would have been billed for 133.7 gallons of propane knowing full well our tank was already full. The bottom line is: Superior Plus Energy Services got caught trying to do to us, what they've likely done to hundreds of other customers. Bottom line is: Beware about unethical business tactics on the part of Superior Plus Energy Services.

Canceled service yesterday because of bad service! We asked that they not let our tanks go under 50%, as we are on a fixed income. They would not listen. Yesterday they said they would call before picking up tanks. They came today, never called or even knocked on the door. If I hadn't heard the truck outside, I would never have known they took the tanks! There was approx. 79 gallons left in tanks at a cost of $290. We now have no heat or way of cooking til the new service company comes! DO NOT use this company as it is not the company that it use to be!

They called to tell me I missed a payment. I was asking questions because they bought our other company. All she could do is overtalk me and tell me to go online and make a payment when I started talking again she hung up on me. Not looking forward to dealing with this company. First impressions!!

Run, don't walk, away from Superior Plus! They are anything but "superior"! Superior bought out a smaller company in our area, *****, and it has been downhill ever since. Their CSR's do not communicate with each other, or you, or the service dept or follow up on anything. If you do not constantly call and follow up, you won't get anything from them. You have to do their job for them because they don't seem interested in doing it themselves. They are a service company that doesn't seem to care about service. We had a propane leak at our generator connection, installation work they had done. Their service tech came and pronounced the installation work was, "all wrong" and performed with expensive parts we didn't need. Eventually we got him back and he fixed it, but we were never credited for the parts we didn't need. I constantly pointed out the rusty condition of our propane tank to delivery and service staff and I was told "it's not a problem". The tech that corrected the leak couldn't read the S/N on the tank and said it needed to be replaced because it was in poor condition. After numerous calls and emails, I eventually had the thank swapped out many weeks later. I guess Superior didn't care about the potential for a major gas leak and or an explosion. Were it not for the good price we have on a group buy for propane I would kick their six to the curb. If the price changes much, I will. DO NOT sign on with Superior, you will regret it.

Beware! If you have a deaf in the owner of the home, not only will they force you to buy the same propane your family already has purchased, they will insist you open a new account, charge you for a review of the tank and sell you the same fuel your family already purchased. Then they will try and avoid refunding you the fuel your family has now purchased twice! I also insisted they not fill the tank, since we were selling the home and no one was living there, they did and charged for that fuel too. We sell the home and I notified them on 5/7.. ***** said they would be out the next day to lock the tank which would force the new owners to contact them and set up a new account. I called to check in the status of my refund (over $500 for fuel I paid twice for) on 5/29 and they still have not issued me a refund even stating they need to read the tank propane level. Its been 21 days. I would not recommend this company to anyone needing propane given how they have handled my Fathers estate.

They are not honest! Bought a house and the fireplace had propane tank. We paid to remove it then they kept ?? us for a service call that was a “no charge” call. We never used any propane! Finally removed this charge because our lawyer called them! Don’t trust them don’t use them!

We have been out of propane sense Monday. The office staff is very rude and they do not give a **** about you or your family. We have had to go other places to eat and shower. When I called her again this morning to get an update on our fuel, The very very ruse lady in the office informed us she does not know how long it will take before we have fuel......Her exact words" nothing more I can do for you mam as she hangs up in my face........

Was on auto refill with budget billing, and given a "no run-out" promise. In 2 years with the company, ran out of gas 3 times. Last time they told me I would have to find an alternate heat source, because it would be a few days before they could make it out. (It was cold, but not dangerous to travel.) The only time they did fill my tank without running out was for the April "top-off." Which became payable immediately due to the May "true-up." Then they added the cost of that tank to my yearly usages number, driving my monthly cost up $300 a month. And as others have said, after paying them to remove the tank and them taking the regulator off the house which I discovered I paid for at the install, they are saying 6-8 weeks for a refund. But things happen for a reason, new company is $.80 a gallon cheaper, they actually have a remote monitor on the tank so they know exactly how much gas I have (Superior used some type of funky formula that obviously does not work), I made my neighbor very happy by suggesting to them they should switch too!

1 star only because you cannot review with zero or negative stars. Prices out of line with other reputable companies (MUCH higher), When I changed to a more reasonably priced company I requested a refund of my budget payment account. I was told it would be 4-5 weeks to get a check because they used a '3rd party' for refunds. After waiting 5 weeks, I called to check status, and was told the person I had spoken with 5 weeks ago filled out the 'wrong form' and it would now be another 4 -5 weeks, with no way to expedite seeing as they made the mistake. They are holding almost $1000 of my money and don't seem to be in any hurry to return it. I'D STAY AWAY FROM THIS COMPANY!

Before Superior Plus bought out our local company, ******* ***, we got same day or next day service. Now they take longer than a week and my propane tank is completely empty before they show up.