ComplaintsforRochester Overnight Plating, LLC
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Complaint Details
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Initial Complaint
01/24/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I contacted Rochester Overnight Plating by phone to make arrangements for them to re-plate some Metric Hardware. They told me to send the hardware and I would be contacted when the work was completed. It has been two months, I've called several times to check progress and was told each time the work would be completed soon. Now the phone number has been disconnected and there is no response to emails. They still have over $1,000 dollars worth of my product that has not been returned. At this point I would just like it returned in whatever condition it is in. Or if the product is lost I would like to be compensated for it.Business response
02/09/2022
The consumer has received product in which was purchased and the complaint has been resolved. Please be advised that our phone system was shut down due to our phone provider from 1/18-1/24/22. Also our internet and I had Covid and was out of the office.Customer response
02/09/2022
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ***** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.