ComplaintsforPeconic Endocrinology, PC
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Complaint Details
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Initial Complaint
01/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
The date of the transaction 1/6/22 I have not paid my copay, that is what i disputing Diabetic health ******************* Filed a claim and was paid for a appointment that was canceled by me two days prior Because of Covid The business doesn't return any calls from me or insurance company My cell# so u can contact me **************Business response
02/14/2023
To Whom it may concern;
*************** to a complaint made by patient *************************** ID ********.
**************** must be confused about his dates. I tried to explain to the patient that he was present for his appointment on 1/6/2022 .
Each time the patient comes in for an appointment they must sign and date a facesheet that states we can bill his insurance on record
For their appointment. **************** did sign and date the facesheet. In addition, since it was **************** first appointment in 2022 he also signed and dated his 2022 paperwork with 1/6/2022. We have attached the paperwork as proof. A copy was also sent to the patient.
As for not calling patient back, our office officially closed as of 5/31/2022. As instructed by our Medical Liability attorney, a letter was sent to every active patient in February 2022. I am working on account receivable and contacted **************** regarding his outstanding copay for 1/6/2022 in the amount of $40.00 and thats when I learned of his dispute and complaint.
If any information is needed please let me know.
Thank you,
*******************************
************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.