ComplaintsforMalzahn Gas Co Onc.
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Complaint Details
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Initial Complaint
03/10/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This has been an reoccurring issue, but the most recent is dated 02/25/2022. I use very little propane, less than a tank/year. Malzahn gas has taken to making deliveries without notice and I've asked repeatedly for them to not refill my tank without me requesting a fill. I've asked them to not come onto my property without consent and they continue to come and refill and charge for an entire tank (100gal) refill on ***** gal refills. So I'm being charged nearly $200 for every refill that I am not requesting. And if I refuse to pay they are threatening to remove the tank. I am disabled and I am close to losing my home, I cannot afford these random, un-requested fuel deliveries. They will not give any corporate info, I asked for contact number and was told they would contact me. As of right now I have suspended my service, and they said they will take the tank now if I didn't agree to fully pay when the tank is empty and I'm ready to give back the tank. Also, their invoices are incomplete. They reference a previous balance but not a date of service. I'm also still accruing late fees.
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Customer Complaints Summary
7 total complaints in the last 3 years.
6 complaints closed in the last 12 months.