ComplaintsforSTM Tuned Inc.
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Complaint Details
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Initial Complaint
07/02/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unresolved
I had placed an order with this company for a set of parking brakes worth 102.65 dollars. The item never arrived and in trying to contact stm tuned for a refund or another replacement, no answer to phone or emails for about 2 months nowBusiness response
07/27/2022
This item was shipped via USPS **********************
The customer stated it was not delivered.A case was opened with USPS : ********
"USPS Tracking® shows a "Delivered" status for your mailpiece. Your search request will automatically cancel in seven (7) days. If your mail was not delivered, access your search request from your Submitted Search Requests and click Keep Searching. Search Request Details: Request Date: 05/03/2022 Reference: Search ID #******** Tracking Number: ********************** Update your Search Request We apologize for any inconvenience that you have experienced. We appreciate your business and hope you will give us the opportunity to serve you in the future. Thank you for using the U.S. Postal Service®"We will follow up with USPS and see how to proceed!
Customer response
07/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
i have requested the business of STM tuned to refund of the missing package either Stm tuned or Usps to refund me as the package was not delivered. The house is equipped with a video to personal phone when someone is requesting to enter the building.
Regards,
**** ***
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.