ComplaintsforCreepy Collection
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Complaint Details
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Initial Complaint
11/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order was placed with this business via ****** 11/21/2023. When no order was received by 06/2024 I contacted the company by phone and spoke with "******," who told me he did the majority of the vendor's Halloween prop production alone. He assured me my order would arrive by mid-October 2024 at the latest. I never received my order, cannot reach him by phone, and he has not responded to my email. I was forced to make additional purchases with other vendors to replace these props not received. Due to that circumstance, I no longer require these props and am seeking a full refund.Business response
11/08/2024
we just became aware of this issue with *******. However, we don't have any recent emails or phone calls from him on file. as i shown above
. I did text him immediate once i seen there was an issue with this order Once we were Aware of it
there was no contact we can find about this via email or phone.....
as well as called him 2 mins after text...left him a voicemail
waiting to connect with customer on shipping issues
in the meantime, we will look for what happen and once we confirm that there was an outside delivery issue via **** or *** or fedex
we will replace it for him prompt
thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.