ComplaintsforEd Keil Pools
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have an additional timeline, that is too large to fit here. -On 11/16/23 we were quoted a price of 56,500 to install a pool, with an electric pool cover, and at the time Ed from Keil Pools was asking for a deposit. At this time we could not commit as we were closing on our house in 1/23. On 1/31/23 he gave us a different quote for $67,500 for the pool and electric pool cover, saying he could not honor the original quote. On 2/8/23 we decide to give him a $7,000 deposit on his 3rd quote for $53,500 without the electric pool cover. He informed us that he would start in mid-June On 2/8/23 he informed us that the deposit was for the pool liner. Once we gave him the deposit, the only communication we had was when I had to chase him down to get any type of commitment on the project. The start date for the pool changed from mid-june to Mid-July to Mid August. On 7/22/23 I set up an appointment for him to come to the house, and he never showed up. On 7/23/23 he did come to the house, but we were not there as we were out of town. On 7/23/23 I spoke to Ed on the phone to discuss the plans. During our conversation I was concerned about his bad review on BBB, and at that point he hung up on me. On 8/2/23 after not hearing from his company since 7/23/23 I called and informed him that I do not want him to install our pool. On 8/2/23 I asked for our $7,000 deposit and he refused to give us our deposit. I asked him what is the $7,000 for and he informed me it was for the pool wall. This contradicted his original statement that it was for the pool liner. He stated that we had a signed contract, but we never signed the contract as it was done in a very unprofessional matter, handwritten scribble. He came recommended to us from our Realtor, and we thought Keil Pools was reputable. See attached additional documents
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.