ComplaintsforYMCA of Greater Syracuse
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Complaint Details
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Initial Complaint
09/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
towards the end of last year i was interested in my son joining karate at the YMCA. We couldn’t get him in so i started him somewhere else. It just came to my knowledge that i have been paying $25.26 for about a year now for something my son has NEVER attended and they said it just got renewed for the month of September which i never asked them to renew because he was never in their martial arts. The guy who runs the program name is Austin and i’m still waiting for a call back to get my money back!Business response
10/07/2022
Member was contacted and provided a refund on 9/27.Initial Complaint
09/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Turned state taxes for wage verification treatment was awful..I'm disabled brain injury and your wezet road location didn't help or explain anything and they did this when I joined they wouldn't let me change location, the membership manager is awful,I tried to explain she to worries about leaving I'm making a claim to the ADABusiness response
09/15/2022
Ms. ******** visited our branch to update financial aid paperwork on 9/12 and in the process, became verbally abusive to our staff and used language that went against our member code of conduct. A member of our leadership team for this branch reached out and was able to have a further conversation with Ms. ******** to better understand her situation and her needs. Our leadership staff member states: "She apologized for her language and interaction that took place Monday evening. We took care of renewing her membership and helped her with a document she needed for her insurance company." We believe that Ms. ********'s needs regarding our YMCA have been met at this time.Customer response
09/15/2022
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I became abusive because they did NOT meet my needs with someone with a brain injury and did not want to. Help I came in after telling them I was reporting them to the ADA news and HR it awful behavior that I had to swear toget them to listen to me that I didn't understand and have a brain injury Regards, ******* ********Initial Complaint
05/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Trying to cancel membership. I have submitted requests online to no response. Have called to talk to membership office (left voicemails) to no response. I am not currently in the area and am not able to show up in person. I DO NOT wish to be charged for another month of services that I have not used since March. It should NOT be this difficult to cancel a membership. And it is highly unprofessional to have messages both digital and phone ignored! Please help to get them to cancel membership and STOP charging my card for services not being used.Business response
05/23/2022
I have attached screenshots from our system showing that the membership was set to terminate by 5/31/2022 within one day of the termination request online on 5/15. The member also states that they have not used services from 3/22, but the visit history shows check-ins at our North Area branch throughout April. Additionally, the member was emailed by the staff person that processed the termination to confirm on 5/20, using the email address that we have on file in our system: **********************
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.