ComplaintsforHassett of Wantagh

• Initial Complaint

  04/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I believe the attached letter addresses the concerns and issues we've been experiencing with our 2020 Lincoln Aviator with more specificity, but to summarize:-Since first leasing the vehicle, we've experienced SIGNIFICANT safety issues. To name a few -- unwarranted flashing warnings/alerts about an impending crash, being locked in AND out of the car, faulty navigation system, windows opening and closing on its own, inability to lock/unlock the car, dashboard shutting off without warning, etc.-The above-referenced safety issues have resulted in our vehicle being serviced on SIX separate occasions and for multiple days/weeks at a time. Hassett failed to fix most of these issues which are still occurring as of today. For example, Hassett recently returned our vehicle after having it for over a week. They claimed to have fixed the issues. However, the very day the vehicle was return to us, the *** and dashboard malfunctioned yet again. -Simply put, we've been unable to enjoy a vehicle that we are paying nearly $700 a month for. IN addition, the vehicle has caused us so much anxiety and stress and Hassett has not corrected most of the safety issues we've been experiencing.

  Business response

  05/02/2022

  General Manager spoke to customer ******. Explained that dealership is a privately owned and operated retail store and does not have jurisdiction over the buyback or lemon law process. This process is strictly regulated, controlled and approved by the manufacturer only.  Advised customer to continue to pursue buyback through Lincoln ************* directly.  As the selling dealer, we will help execute and provide customer assistance with this process. Customer requested her repair history as well as another appointment in which we will provide by close of business today. Currently the customer is experiencing two issues with the vehicle:

  1- Key-less entry intermittently does not work

  2- Navigation system shows incorrect location intermittently.  

  We will be scheduling a service appointment with the customer for May 6th with a loaner car. given these two concerns are intermittent, We would request the customer to come in with the vehicle and go through the specific issues with our service manager *************************** ** person. We will make every attempt to duplicate the concerns and repair the two issues. 

• Initial Complaint

  02/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I traded in my 2020 ****** outback limited to upgrade to a ****** 2022 Touring model The salesman lied to me from the beginning telling me the car will be here around the 12th of January and telling me the car is coming from ***** at which I didn't get info the car came in around the 19th and No outbacks in ******* are made outside of America I know for a fact Now getting to the real problem I picked up my car January 22nd on a Saturday I drove about a mile and knew I had a braking problem with the car I didn't go right back to them but called them a day or two later and they made an appointment for me to bring it in so I brought it in on the 25th 91 miles on it and they claim they ran some test and bleed the brakes and found nothing so I got into the car and drove off again same thing I find the brakes have a problem let me say this I've worked on my own cars for years doing timing belts removing and installing new valves clutches calipers wheel cylinders bleeding brakes and more I know what a brake problem is I had the 2020 ****** outback which was perfect but this car has a brake problem they know it I did visited another ****** dealer and they said they won't work on it because they started the work they said bring it back to them I called another and they said they wouldn't work on it either and to bring it back to them original seller and service they also said NY has a 3 strike lemon law so I brought it back without a work order and test drove it with the service manager and mechanic and they let me drive another 2022 outback which was a smooth braking car so I had a appointment but didn't feel well and I called them for a rescheduled and they are telling me 3 weeks out for a brand new car bought from them this car should be the first to be seen $42,000 and they treat you like second class questioning me to see if I have remorse on the car the only remorse I have is getting a car with a braking problem from the getgo and having to have them servicing my car

  Business response

  02/18/2022

  Good Evening,

  As you know, vehicle shortages and shipping delays are affecting delivery estimates to dealers. We as a dealer are subject to customers ordered vehicles to be delayed and have very little control over exact delivery timing to us. In addition, after being made aware of ************************ concern after delivery, we immediately scheduled a service appointment to bring the vehicle in for diagnosis. Upon inspection, there was no manufacturer defect found, and brake system was operating as designed. Furthermore we invited ******************** into our our dealership for a test drive with the technician as well as a test drive in a like vehicle. Upon completion of this test drive, ********************, **************, as well as the service manager ****, agreed both vehicles were operating correctly according to manufacturer specs. ******************* took his vehicle back, without any further service or inquiry indicating his satisfaction to our service manager. Given ************************ vehicle is operating as designed, according to ******* any further concerns must be addressed directly to the manufacturer. 

  Customer response

  02/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The problem still exist it's the same as the day I drove off with it in it's first mile I noticed a brake problem I didn't turn around and bring it right back because I had other obligations like I said I have owned a 2020 same model car and had no problems with it except a dying battery I had drove another ****** outback before buying my 2020 it was a loaner car of there's and it had no problems that was my reason of buying a ****** outback but like I said I noticed a braking problem driving one mile away it's there I feel it 90% of the time I brought the car in for my appointment the service had me in there for ***** minutes and I believe they said they bleed the brakes and did a diagnostics test all in that time and I find that hard to believe I also found grease on my console and ask the manager if it were transmission fluid and he said no it's oil I'm wondering how did he no right off the bat it was oil wondering if they put that there I had another appointment today to bring it into service but couldn't make it, I tried two other dealers even it being brand new and under warranty they said they wouldn't look at it and said bring it back to where it was first serviced I called ****** of ******* and they gave me a case number for when I see service again so it will travel with services on it I really hate to have my car left with these people even though they offer a loaner and just to make it clear again I've been on a ****** outback forum for a few years and put up the problems I'm having right after I bought this car here's my first post on it and it's dated   Discussion Starter  #1  Jan 22, 2022

  
  Just picked up my new 2022 outback touring, traded in my 2020 limited
  
  I find that the brakes feel different on this like there's a gap of air before it brake's I was thinking to ask here first before talking to the dealer it feels like an air pocket like if it weren't bleed right does anyone else have this ?  *****************************

  
  
  
  
  
  
   
  

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