ComplaintsforAbsolute Shower Doors, Mirror & Glass
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Complaint Details
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Initial Complaint
03/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 11/23/21, I paid $3511.00 for a shower door installation. The door was installed January 19th, 2022. After a shower was taken on January 25th, 2022, a very large amount of water was found on the ground next to the shower. I went downstairs into the basement area to find that the water had leaked down into the ceiling of the basement causing significant damage. I have photos and video evidence of this. I called Absolute Shower Doors who returned next day and fixed the leakage issue by placing silicone in the corner which the water was leaking out. Water leakage has not recurred since this issue was addressed by Absolute Shower Doors.I called Absolute Shower Doors and spoke to *****, who blamed the water damage on "improperly" installed tile on the bathroom floor. His opinion was that the water damage was the responsibility of contractors who renovated the bathroom, despite the fact that the water came from a leaking shower door which Absolute Shower Doors installed. We are now left with a **** of more than $600 to repair the water damage in the basement, after paying thousands of dollars for a professional shower door installation which leaked immediately after use. Either a partial billing adjustment to repair the damaged basement ceiling (I do not expect a full refund for this issue), or repair of the damaged basement ceiling coordinated by Absolute Shower Doors (which is probably a bigger challenge as it would have to be outsourced), would be an adequate solution for the incident. Another option would be for Absolute Shower Doors to directly pay our contractor to repair the defect.Customer response
05/02/2022
Better Business Bureau:
At this time, I have not been contacted by Absolute Shower Doors, Mirror & Glass regarding complaint ID ********.
Sincerely,
*************************
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Contact Information
949 Route 376
1 Commerce Court
Wappingers Fl, NY 12590-6381
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.