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Complaint Details
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Initial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hi, We contacted Crossfield Heating & Air Conditioning regarding some water gathering in our basement. The technician came and said the issue was from a leaking pressure relief valve on our boiler. He replaced that and adjusted the pressure in the expansion tank, which he said was needed with the valve replacement, and charged $509.06 (Invoice Date: 09/03/2024; Invoice No: *-*****) The very same night after he left, there was water again. I examined the water, and it had no smell indicating that it was not coming from our boiler at all. The boiler is used for a heated floor and has anti-freeze in it so the water has a very distinct smell. I looked further and saw the water was coming from our dehumidifier and had nothing to do with the boiler in the first place. I contacted the business and explained the situation. They argued the relief valve had a small drip and would have been an issue in the future and the service was needed. I do not accept this argument for the following reasons: 1. I agreed to pay the charges assuming this was the cause of our problem based on what the technician had said. 2. In turns out, based on what the business themselves say, the valve was not an urgent issue itself. I am an engineer, and I could have replaced the valve myself in time. If the technician had said there is a small drip but that is not the cause of your problem, then I would not have agreed to the charges and would have asked him not to do any work. I only agreed as I was busy and wanted to take care of any leak in the basement quickly. 3. The second point is assuming there even was any drip from the valve. I called the business and politely mentioned this was a diagnostics mistake by the technician, it happens, but I should not pay for it. The business refused to take any action. I request a full refund. Regards, ******* ***** ** **** ***** ** ********** ** *****
Business response
09/23/2024
Our service manager, Frank Chalk spoke with Mr. ***** on Monday, September 23rd and the result of that discussion was that Crossfield Heating would split the bill with him. Mr. ******* credit card has been credited that amount.Customer response
09/28/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ******* *****Initial Complaint
07/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
4/18/2022 $6620.00 System not working still after 4 visits by techniciansBusiness response
07/22/2022
The manufacturer has agreed to replace the heat pump under warranty because of numerous mechanical issues.
We will be installing the new heat pump at no charge as soon as it comes in.
Initial Complaint
01/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Whole house generator purchased and installed by Crossfield Heating and Cooling on 04/09/2019. Cost $14,979.00 2/20/2020 Oil spray found-repaired 7/17/2020 oil drain plug broken- temporary installed 5/13/2021 oil dip stick blown out due to faulty PVC valve 9/7/2021 PVC valve replaced Generator did not start after that date...could not get an appointment until 12/13/2021: Visit made and technician was unable to repair it. Said he would contact tech support and return in 3 days. As of 1/12/2022, I have not heard back from Crossfield. During December I made multiple calls to Crossfield and no attempts were made to resolve this issue. The generator still does not work. REQUEST: Either refund for the full amount, replace the entire whole house generator with a new one, or successfully repair this one and complete future repairs in a timely fashion.Business response
02/11/2022
Unfortunately the mechanical issues have not been completely resolved but we have been to Ms. ******'s home multiple times in the past month to try and resolve the issues. There was a lengthy delay in getting the manufacturer's technical representative on site and we did not do a good job with communication at all.There all still issues with the generator but the manufacturer is involved and Ms. ****** is included in all the communications.Customer response
04/13/2022
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I had a defective product installed by Crossfield and they went above and beyond to rectify the situation. Would highly recommend them! Regards, ***** ******
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.