ComplaintsforCrunch West Babylon

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I joined Crunch West Babylon in January 2023. The gym is clean, pleasant and very well staffed. Unfortunately, my Mom became very ill in the summer and went into hospice care in November. In December, on about the 12th, I asked for a 3 month suspension of my membership so that I may take care of Mom. I was charged on 12/27/23 and 1/27/24 and I shouldnt have been. In January, I had a bad eye bleed and was told my eye had to heal. I went to gym to cancel my membership in February 2024. I have a receipt for the cancelation. In ************ I was charged again. I went in May to inform Crunch. The charges were supposed to be reversed. But, I was again charged in June 2024. I called and I, again, went in on July 23 to have charges reversed from December 2023 to June 2024. I was told the manager had to approve it. I was called on July 25 and was told it would take 3-5 business days to get my money put back into my account. It has now been more than 25 business days (5 weeks) and nothing. I shouldnt have to go back to the gym, after I have been there and called multiple times to beg for what shouldve been refunded, $192.44, weeks ago.

  Business response

  09/24/2024

  Good Morning,

  Management Response:

  I have attached documents looks like customer froze in Dec ******* for the time period of 12/26/ 2023 to 02/26/2024-  she was charged ***** but that was for a payment she owed in Nov that was declined and charged late fees. She was also charged her Annual of ***** on 1/30/2024 which she is not entitled a refund and must pay during a fee. There are no documents showing that she cancelled in Feb in the system but a document was brought in to show she did. The only Refund she is entitled to is for April *** and June in the total of $ *****. I will put in the request for this to be processed for the amount mentioned above.

  Thank you,

  Customer response

  09/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  There were 2 monthly charges in December & 1 in January. 
  january $26.49 & 1 in December $26.49  should be retnd for total of $52.98 more

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ****
  
  
  
  
   
  

  Business response

  09/26/2024

  Good Afternoon,

  Management Response:

  So I found that she froze in Dec 2023* till Feb 2023 * she paid in gym before freezing and system still charged dec and Jan * refunding the 26. 49 x 2 * she already has been refunded the other amount * attached invoice and freeze form. Requested refund with ABC 3 to 5 business days

  Thank you,

  Customer response

  10/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ****
  
  
  
   
  
  

• Initial Complaint

  06/21/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Hello, I joined Crunch Fitness - ********** in November of 2021. In January of 2022, I signed a 6-month training agreement priced at $280 per month, under the condition I would meet with a trainer once per week on Friday mornings. In April of 2022, my trainer began either moving or canceling each of my sessions, while still charging me the full $280 per month. I have paid a total of $1680 to crunch over the course of these 6 months even though my contract has been broken several times by my trainer. I have called the Amityville, West Babylon, and Bellmore locations several times looking to speak with a manager regarding this situation, yet I have never received a call back. Each time I have gone in person, I am met with an excuse from the front desk staff as to why the manager is unavailable all day. I am happy to provide the texts I receive from my trainer each Friday morning stating they are either sick, traveling, having car problems, having family problems, or simply "too tired" to make it to our session. I would like to resolve this with Crunch as soon as possible, otherwise, I am inclined to involve my lawyers since they have been so nonresponsive.

  Business response

  06/27/2022

  Good Morning,

  We have reached out to the member directly and will be working on a resolution with her directly.

   

  Thank you,

  Customer response

  06/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  *****************************************
  
  
  
   
  
  

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