ComplaintsforAlfa Romeo Fiat of Westbury

• Initial Complaint

  09/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used Jeep Gladiator from them on July 7th. I paid about $900 for dealer fees for registration, etc. its been 71 days and they still havent gotten my car registered. They keep giving me the run around. Blaming the **** They claim they use a service to do this. Well I paid them a fee for this to be done within the 30 day my temporary tags are good for. Ive written them at least 8 times now. I either get no response for days or excuses that the *** is hasnt sent it out yet. First i spoke with their ******. He told me theres nothing he can do and i have to just wait. He wouldnt even contact this service they use. Then he get mad because I kept bothering him. He forwards me to his manager. He claims he made some phone calls but I havent gotten any update. There is no reason why they cant send one of their staff to the *** and get this done immediately. They also had the nerve to tell me to drive around with the expired temporary tag and if I get a ticket theyll pay for it. I have all of this in writing also. I strongly feel like I should have this resolved asap and refunded the fees I paid because service has not been provided.

  Business response

  09/26/2023

  **************** did purchase a pre owned vehicle from Westbury Alfa Romeo on July 8th.  He was instructed that since he was registering car in *********** it is required to do an Emissions Inspection and the form had to be sent to us for *** processing.  The document was not returned to us, after many calls and emails, until August 15th at which time his entire *** package was sent by our processing agents for ** registration. His temporary registration was already expired at this time.  The package was sent overnight to CT *** ***************** which was tracked with a signed receipt.  Our representatives did their typical follow up and were given the run around from the ******** of **, no one could find the package even with us sending them the signed tracking document to provide proof it was delivered and signed for.  It took over a week to finally get a supervisor to acknowledge the issue and accept copies of the documents  so that they could proceed to issue the plates and registration for this client.  We even offered to send one of our representatives to ** to expedite but that was not allowed. We have been told that we should have all his documents by Sept 27th at which time we will expedite overnight to *****************  We do apologize for this delay as we are committed to provide our clients with the highest level of service but this incident was out of our control.  The *** of ** has been having issues with delays in processing but this is unacceptable and it is unfortunate that one of our clients was effected.

• Initial Complaint

  07/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2017 500c **** has been serviced by this dealership 5x since February for the same problem ( service engine light goes on which was diagnosed with evap system-slow leak). My car has been with the service **** since April 4, 2023 and I was given a loaner. They don't return phone calls to prvide any updates. Today is July 12 and I want my car back, as the inspection is due by the end of the month. I am still making payments on this car until Sept 2023

  Business response

  07/14/2023

  ******************** has brought her vehicle to Westbury ******************* on more than one occasion for a EVAP Code , causing the engine light to appear.  We have been servicing these vehicles since 2012 and it is a common issue that we have found linked to pumping fuel.  The vehicle cannot be running while pumping fuel.  ******************** claims that is false.  Our service technicians have replaced multiple components for evap system, smoke tested and diagnosed it thoroughly only to find that the operating system is running fine. The service team has taken the car on  extensive road tests and also pumped fuel with no issues .Each time we have returned car to client she is claiming the engine light comes on after she gets gas.    We have completed the final drive cycle  and performed her NYSI inspection which car passed.  If there had been EVAP issues car would not have passed NYSI inspection. As far as contact the client was contacted and updated weekly as to status of car. and all tests performed.  Client's car has been returned to her on July 13th.  

  Our service team has performed extensive tests and repairs in accordance with guidelines from the manufacturer and have deemed that the vehicle is  100%.

• Initial Complaint

  02/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i buy a brand new car and i got stuck with it in a week computer went bad *********** hours to pick car up and it was freezing cold that day feb 4 2023 and they give me loaner monday afternoon and tuesday afternoon they fight with me to drop the loaner car off i dont need this car no more and they say i have 30 day to return it and i call over and over and no one is calling me back they call the cop on me this car is bad not safe with this i have my wife and kids in the car and it not safe i dont know how a computer go bad in a week of driving car with 300 mile not happy please

  Business response

  02/14/2023

   My. ******* leased a new vehicle from Westbury on January 26th.  On Saturday, Feb 4th in the extreme temperature, a sensor was set off.  Client called service to request assistance which they immediately dispatched a tow truck and put loaner aside for the client.  As a VIP Client we offer roadside assistance but it is an outside vendor that we contract with so we do not control their time. Client then continued to contact the showroom making idle threats and claiming we sold him a bad car.  As a dealership we are here to sell vehicles and service the vehicles, we do not build the cars.  He then proceeded to post all over social media malicious comments and photos regarding the dealership and the service center.
  The client has been rude and threatening throughout the entire process, calling both the showroom and service center.  ****************** was contacted on Tuesday to come and pick up his car as it was fixed and that he needed to return our loaner car. He was refusing to bring the loaner car back and made derogatory comments to management.  After numerous phone calls to get our loaner car back client came on Wednesday, at which time he was so threatening to management that the police were called.  He was told by the police to take his vehicle and leave the premise. He continues to call and make threats where the issues are with the manufacturer not Westbury.  This was 1 minor issue that was immediately resolved.  In the manner in which he has chosen to get resolution by making threats to our staff, posting malicious comments to social media we have made a business decision to terminate him as a client.us why here...

• Initial Complaint

  09/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 29th, 2022 at approximately 7:20 PM I was continuously verbally assaulted by an employee by the name of *******************. Prior to the assault, I simply and respectfully notified *** that I would like to make a change to my auto loan plan from what we previously discussed. On September 27th, 2022 I paid a downpayment of $5500 for a car at his location. I only wanted to change the financing bank to one that offered a lower interest rate. Immediately I was met with hostility. *** raised his voice and claimed that I wasted his time, even though I never formally signed any binding contracts prior to this engagement. Afterwards, *** dismissed me to see two other customers and made me wait 2 hours before calling me to his office again. The first words uttered from his mouth were Youre a little worm, you know that right?. I was shocked and asked him to repeat himself and he said it again. At this point, I then told him that I would not tolerate this disrespect and an argument began to escalate. *** stormed out of his office and made a phone call to someone (I presume the general manager). Once he concluded his call he then called me a worm and as I responded, he physically threatened me by telling me that he would whip me around the store. I was shocked and fearing for my safety at this point. I was stuck at the store because I was dropped off and I had no means of transportation to just leave so I had to wait outside for a ride to come. This was a truly traumatic experience and I can only hope no other customer has to take such verbal abuse. At no point prior to our second engagement did I threaten, insult, or even raise my voice at ***. *** used his position to intimidate and threaten me and I cannot accept that from this business.

  Business response

  10/17/2022

  ****************** purchased a pre owned vehicle from our dealership.  He had met with the finance manager 2 days prior to delivery to review financing options and warranty coverage on said vehicle.  At that time he confirmed that he was purchasing the vehicle as discussed with an extended warranty.  When he returned for delivery ****************** had decided to  purchase car with existing warranty reamaining, therefore  cancelling the purchase of additional warranty coverage.  There was a heated discussion that management intervened and addressed issue with the client.  ****************** was a total gentleman throughout and gave the general manager the opportunity to apologize on behalf of the store. The general manager discounted the vehicle further for client and personally handled the delivery of the vehicle with the team.  Severe disciplinary actions have been taken with employee as this behavior is not tolerated at Westbury **************.

• Initial Complaint

  12/15/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Order placed for floor and cargo mats on 11/29 with ******************* (operating under Alfa of Westbury), two boxes shipped ***** Ground (the only carrier service to choose) on 12/2 for a 12/4 delivery. Boxes were delivered to the incorrect address on 12/5- when they showed delivered I called and opened case ********* with ***** since they had not been delivered to me. Boxes were retrieved and one box was delivered 12/6, the other box is in limbo. Last response from shipper was from ****, basically he told me it left their facility and he could do nothing. I continued to provide email follow-*** with NO response or assistance. I need the shipper to file a claim with ***** and process a refund or send replacement, they might have better luck with **** At this point I, the customer, have been the only one following up with ***** to resolve this.

  Business response

  01/05/2022

  Upon our attempt to correct the original shipping issue ***** delivered the replacement part to the wrong address. We have since dispatched a 3rd replacement part via ***** # ************ which is scheduled to arrive 1/7/2022. We sincerely hope it arrives on time and will be a final resolution to this issue.

   

  Thank you, 

  Customer response

  01/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. *********************** has worked persistently to correct this comedy of errors with ****** hopefully third time is the charm with them. THANKS *****!
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩