ComplaintsforMyers Industries, Inc.
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Complaint Details
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Initial Complaint
02/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I recently bought your 5 Gallon SmartControl Gasoline Can with Rear Handle (#*******) from **** *****. However, I've encountered a significant issue with the product. When the can is filled with gas and exposed to sunlight, it caves in and pops out due to pressure from gas and vapors. Additionally, when emptying the gas, the tank collapses inward. I reached out to your company on Sunday, October 29, 2023, seeking assistance, but unfortunately, the representative I spoke with didn't effectively address the problem. Despite their initial willingness to appear to want to help, I was led in circles for weeks without any resolution.Business response
02/23/2024
We have sent a replacement gas can on Feb 14th, via *****. Package was delivered Feb16th.Customer response
03/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
06/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The gas can that I bought recently and have attempted to use once has a terrible leak. It leaks out of the top where the spout meets the part that screws into the base. It appears the seal is poking out the top. I have $26.69 in gas in there. Plus the cost of the actual can which was $26.02 which includes tax. So I'm into this deal for $52.71 The can is unusable. Gas has been lost due to this defect. Please advise as to the next steps. Tldr: I purchased a 5 gallon Scepter gas can from Wal-Mart in Selma Ca. on June 3, 2022. . It doesn't work.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.