ComplaintsforFirstCredit, Inc.

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Initial Complaint
09/30/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I continue to get call no information. I'm sick with Brain cancer you continue to CALL MY PHONE Send me details I will contact who ever the hospital. They already getting $200 a month. Its all i can afford. I cant get other jobs as brain cancer took my left hand. LEAVE ME ALONE.
Business response
10/01/2024
We have contacted our client in regards to this claim. Per our client the debt is valid and due. I have attached an itemized statement for your review.
Per your request, we will not contact you going forward regarding this particular claim.
We thank you for allowing us time to research this matter.

Customer response
10/01/2024
I JUST PAID $100 TO THEM RWCENTLY. NOW THIS APPEARED
# ******** REFERENCE PAID 9/5/2024 BILL ONLY SHOWED 100.00
where THIS COME FROM. add ON LAST MINTUE?

Business response
10/02/2024
The $100 payment you made was applied to date of service 11/10/2022 on 9/6/2024.
If you will please refer back to the itemization we have presented, you will see the $60.57 balance is for date of service 1/26/2023. This date of service was placed in our office 9/26/2024 (after your $100 payment). These are indeed two different charges.
We thank you for allowing us time to research this matter.
Customer response
10/02/2024
I am rejecting this response because:
I need the bill sent to me. As o stated I paid $100. I do not need 20 phone calls a day. I will pay by 11/30/2024 as I just paid $100. If more bills come in do not call me. Send via mail. I will validate.
Initial Complaint
07/26/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received a call and hang up from their 1-800#. I called back the number and got a recording to wait for the next representative. When the person got on the line they were rude and disrespectful asking me for personal information and refused to tell me why they were calling. DNC again.
Business response
07/29/2024
We have reviewed the accounts listed in our office. Per our client, the attached claims are valid and due.
In regards to your interaction with our representative, please be assured we are looking into this. All calls are recorded. This allows us to review, give proper coaching, and escalate if needed.
We do thank you for bringing this to our attention. Per your request, we will not contact you in the future regarding the attached claims.
Thank you.
Customer response
07/29/2024
I am rejecting this response because:

They could've given me this information.
I'm also not responsible for this debt.
It was included in Bankruptcy that was discharged 6/26/24.

Business response
07/29/2024
We thank you for the additional information. The mentioned claims have been noted as bankruptcy.
Thank you for allowing us time to research and update the information given.
Customer response
07/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the business updates their records
Initial Complaint
06/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Calls regarding debt for something that never occurred.
Business response
06/18/2024
Good morning and thank you for reaching out.
We are unable to locate an account with the information provided in the complaint.
It is our goal to respond timely and provide resolution.
If you would please provide more context (account #, patient name, origin of debt, etc.). This will help in our search.
Initial Complaint
05/15/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
File number ********. DOB ********. I am asking to do something very simple. I have a scheduled payment on 5/20 on your website evokepay. I need to change or cancel that payment. I am making it clear I do not authorize this payment any longer.I cannot change the payment on my end on the website. It only allows me to change the payment method and not cancel it. I have not been responded to via email multiple times and your chat support is not helpful.
Business response
05/15/2024
Thank you for reaching out with your concern.
We have located the pending payment and cancelled it per your request.
Thank you for allowing us time to research this matter.
Initial Complaint
05/13/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a bill in my 1st. married name, which I haven't used that name for 26 years. The bill is for a hospital debt at University Hospitals on December 29, 2023. I have NEVER been to a hospital on such date let alone use a name no longer associated with me. I do not have any insurance cards associated with the name they used and haven't for 26 years. The reference Number is ******** which I called and they would not answer any questions as to where this bill came from or validate the legitimacy of the bill without me validating certain information first, which I would not do since the bill says for me to reference the ******** number. They have an account number associated with some hospital which is ************ which I have no idea where or what that is to. The bill says to call to dispute but I was not allowed to dispute the bill according to *****. This is NOT MY BILL!
Business response
05/17/2024
Per our client this account is valid and due. I have attached the itemized billing for your records.
However, going forward, we will not contact you in regards to this particular claim.
I thank you for allowing us to research this matter.
Customer response
05/21/2024
I am rejecting this response because: I HAVE NO IDEA who ****** ***** is. I can’t be a responsible party for someone I don’t know, let alone I DO NOT have ANY insurance under the name on the bill as a responsible party. I have no idea who this is.

Business response
06/04/2024
Thank you for the additional details.
I have reached out to our client providing the information given.
I will update as soon as we get response.
Business response
06/04/2024
Our client was able to give an update regarding the additional information supplied.
Per our client, the account is now closed.
We thank you for providing the additional detail and allowing us time to research.
Initial Complaint
03/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I receive excessive calls from this company. When I go to the website listed on the statement it shows a different Logo than the name on the statement and also different phone numbers. I do not feel comfortable using the website so I will pay Trinity Health directly for my bill. I attempted to pay over the phone to the number listed on the statement, however, the hold is excessive and I was not able to wait. Please do not contact me by phone/email/letter. I will pay Trinity Health directly.
Business response
03/11/2024
Per our client Trinity Health, the claims are valid and due.
I have attached the itemizations for your review.
Although the accounts are valid, we will no longer contact you in regards to the attached claims per your request.
Thank you for allowing us the time to research this matter.
Initial Complaint
02/20/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a bill for doctors visit dates of service I was a patient in the hospital not on a doctors appointment
Business response
02/23/2024
I have reached out to the clients in relation to the accounts in our office. Per their review, the accounts are valid and due.
However, we will not contact you in regards to these accounts going forward.
If you wish to resolve, you are welcome to reach out to us.
Thank you for allowing us the time to research this matter.
Initial Complaint
02/08/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was called by a lady who was asking for me. I tried figuring out what it was about. She dodged all questions a refused to even tell me the company she worked for. She eventually hung up forcing me to call back. Another lady answered doing the same thing and finally after asking for a supervisor I was transferred. The supervisor finally tells me I have a debt that has to be paid from last year. I told him I received no mail or anything regarding this collections and require it before moving forward. He was swearing up and down they had sent 3 letter and the mail never can back. Border line calling me a lair. I finally found out they had the wrong address on file. After finding that out the guy I was talking to was uncaring and couldn’t even admit he was wrong and was in the wrong for indirectly trying to call me a liar.
Business response
02/09/2024
We have reached out to our client for verification of the debts listed in our office.
Per our client Trinity Health these debts are valid and due. However, we will not contact you anymore regarding these accounts. I have attached the itemization for your review.
If the address we had on file is incorrect, you are welcome to reach out to us for an update. We would be happy to assit!
We thank you for allowing us the time to research this matter for you.
Initial Complaint
02/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Your calling the wrong number seeking personal information please contact me at the provided phone number attached to this complaint I am unaware of any debt collection you may be seekimg
Business response
02/08/2024
We have removed the number we had listed on the account.
I have reached out to our client for verification of the debt. Per our client the debt is valid and due.
However, we will no longer reach out to you in regards to this specific debt.
Please see the attached for your review. If you wish to resolve the debt, or have questions, please reach out to us. We would be happy to assist you!
Thank you for allowing us the time to research this matter.
Initial Complaint
01/30/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
First credit, Inc. Left me a phone message on 01/28/2024 stating that they were attempting to collect a debt. I called back the number provided and they requested I supply my date of birth (DOB) to verify who I was. I did not provide my DOB since I don't know this company, or the person I was speaking with, and have no overdue debt. The person I spoke with then refused to continue the conversation and ended the call. If this was Firstcredit, Inc., they should know that a persons date of birth (DOB) is personally identifiable information and can be used to steal someone's identity. I’ve never heard of this company and when I called them they asked me for my DOB. If I owe a bill, I’ve never gotten it in the mail and would lijeva validation of the debt and details as I would like to determine its not a billing issue of a write off. I have insurance and without details I cannot validate.
Business response
01/31/2024
We have reached out to our client Trinity Health. Per our client the outstanding debt is valid and due. Attached you will find an itemization detailing the charge.
We understand the hesitancy to share personal information over the phone such as DOB. However, we are required to verify we are speaking to the responsible party prior to disclosure of personal and private health information. We pride ourselves on keeping your information safe and secure.
Please review the attached itemization. If you would like to take care of the debt, or you have additional questions, please reach out. We would be happy to assist!
Please be assured there has been no negative impact to your credit in relation to this account at this time.
We thank you for allowing us the time to research this matter.

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