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Complaint Details
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Initial Complaint
03/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased some heaters from this business for $179.00. They said they had sent them to me. When I checked on them they said they went to a different address. I gave them my address again. They gave me a tracking number. I have checked that number with **** they said that they are still waiting for the package. That has been three weeks ago.Initial Complaint
02/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have 3 bill payments on my *** *** account that I did not make or approve. They are Jan. 10th, 2024 for $104.86, $37.44 nd $ 121.58. I want my money refunded. I don't want to have to get a lawyer. ***** ******** *** ********** **** ********** *** *****Initial Complaint
12/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Date of transaction was November 10, 2023; We paid $99.00 for 3 portable heaters The business guaranteed the heaters would heat our home for a fraction of the cost of a regular heater. The business claimed that **** **** and ****** ****** endorsed these heaters. The business claimed that these heaters were cost effective for seniors. We are 74 and 81. Order #**********; shipping date November 24, 2023.Customer response
12/20/2023
There is no model # provided on the boxes which arrived damaged. The packing slip says 'Cosmo Portable Heater' model ********. It is not the model advertised on the website endorsed by **** ****. I explained that the purchase date was November 11, 2023. I explained that the purchase price was $99. The order number was **********. The instructions are so poorly written that we had difficulty making them out. If you need more information, please let me know.Customer response
12/21/2023
I viewed this portable heater product on social media endorsed by **** **** and ****** ******. I was barely able to read the instructons, they were so poorly written.
Thank you.
Regards,
***** *********
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
19141 PO Box
Akron, OH 44319
Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.