5 Customer Reviews
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Review from Helga W
1 star09/23/2024
As I proceeded to the check out on my phone I tried to go back to the sales basket to empty it. It would not let me do it.Therefore I never completed to order. I thought this was the end of it. The same moment I found the charge on my CC. I tried to explain that the order was not submitted. Due to the various people involved with this company I was never able to reverse anything. The package came damaged , even though I tried to stop the delivery. I cannot be expected to sit and wait for the *** guy to refuse the package. Now at my expense the box goes back to the company. I filed a complained with my CC company. I have printed proof that the order was never finalized. Do not use this company ever.
HEC Home Essentials LLC Response
11/17/2024
Hello ******************** -We sincerely apologize for the inconvenience you experienced. After reviewing your case, we have issued a full refund for your order. We understand the frustration caused by both the checkout issue and the damaged package, and we're sorry for the trouble this caused.Thank you for your feedback, and we are working to improve our processes to prevent similar issues in the ***********,Review from Sallie G
1 star08/24/2024
They did not refund my money after I returned the items.HEC Home Essentials LLC Response
11/17/2024
Hello ****** -We sincerely apologize for the inconvenience. To resolve this, please send us an email with your return receipt so we can work with our warehouse team to investigate and process your refund as soon as possible.Thank you for your patience, and well get this sorted out ************,Review from Rebecca S
1 star05/05/2024
I ordered the wuzutech vacuum in November. It did not work at all. I only ordered based on reviews, guess they werent accurate. I emailed the company immediately and never received a response. Im not sure where vacuum shipped from, was all very sketchy!HEC Home Essentials LLC Response
05/07/2024
Hello ******* -Thank you for sharing your feedback with us. We appreciate your insights on our product, and we're committed to improving it based on your suggestions.Upon reviewing, we noticed that our customer support team responded to your inquiry within ***************************************************** have further feedback, please don't hesitate to reach out to us via email at ******************************* Thank you once again for your valuable feedback!Review from Caroline E
1 star04/30/2024
I wish I had checked with the BBB before ordering pillows from ************ which is affiliated with Home Essentials. I ordered pillows on April 17th, my bank account was debited on the 19th, and supposedly the order was shipped April 24. I have sent numerous emails with only one reply telling me items are in stock, and the tracking would be updated within 48 hours. That never happened. I tried calling the customer service number during business hours and got a recording saying line was closed.HEC Home Essentials LLC Response
05/02/2024
Hello ******** -Thanks for reaching out! We sincerely apologize for the delay in updating you on the status of your order. We understand your frustration and regret any inconvenience this has caused.Due to a recent surge in orders, we experienced a delay in processing and updating tracking information. However, we want to assure you that your order was shipped and is now with **** for delivery in the next couple of days.To provide you with the most up-to-date information, we will be sending a separate email shortly with the tracking link. This will allow you to monitor the status of your shipment.Once again, we apologize for any inconvenience this delay may have caused, and we appreciate your patience and understanding.Review from John W.
1 star01/23/2024
Wanting to buy a robot vacuum cleaner for a Christmas present, I googled for a consumer rating service and found this from Consumer Life Tips: **************************************************** very highly recommended the WuzuTech RoboVac X, which has lots of rave reviews from verified buyers: *********************************************** I bought one from Loft Home Essentials: ******************************************** the RoboVac is a total dud. It gets stuck on anything and everything, including our very low-pile carpet, a throw rug, and even the baseboard. The only thing the description and reviews got right is that it is quiet. I contacted Loft Home Essentials and said I wanted to return it and get my money back, and I've received no reply.Do not fall for this scam. The Consumer Life Tips is a front for Loft Home Essentials and the "ratings" are phony, the WuzuTech RoboVac X "reviews" are phony, and the RoboVac is a worthless piece of junk.HEC Home Essentials LLC Response
01/31/2024
Hello **** -We appreciate you taking the time to share your experience, and we apologize for any inconvenience you've encountered with our Wuzutech RoboVac.We're genuinely sorry to hear that the product did not meet your expectations, and we understand the frustration it may have caused. We want to assure you that customer satisfaction is our top priority.However, we did not find any records of your contact with our customer support team. To expedite a resolution, we kindly ask you to reach out to us directly through *********************************** again, we apologize for any inconvenience you've experienced.We appreciate your understanding, and we look forward to assisting you promptly.
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