ComplaintsforSirpilla RV Centers, LLC

• Initial Complaint

  09/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Wednesday September 4, 2024 we purchased a brand new camper from camping world in Akron. They offered $12,500 for the value of our trade in camper. We started the process to move forward. The day we were to finalize they came back and offered us $5,000 instead due to what they stated their team deemed as water damage. We trusted this was true. Our sales rep. *** said they would not be able to sell it for more than $7,000 as a handy man special. Today it is posted for sale on their site for $21,999. When we called they stated it wasn't actually that price and would be updated, but was not. Our new camper furnace was not working and the floor was dirty. They stated it would be resolved before delivery, it was not. They sent a tech later to fix it, still not. Once we opened the slide the water seal was visibly coming up. They lied to us on the damage to low ball us on our trade in, or the damage is there and they would be selling a defective camper to a new buyer, without their knowledge. They did not resolve the issues brought to their attention. The camper in the attachment is ours and can be verified by the VIN and specific details in the pictures.

  

  Business response

  09/09/2024

  The unit that was traded in does have concerns and that is why the amount originally offered was adjusted to account for those issues.  The price reflected in the picture provided by the customer was incorrect.  Pricing is set at the national level automatically.  They were unaware of the issues determined at time of trade in and as such priced incorrectly.  It has since been adjusted to $9,999.  In terms of the issues with the new unit, our service department is aware and is working with the manufacturer as this is a new unit under warranty.  We are waiting on the MFG response on how to proceed.

• Initial Complaint

  05/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My father purchased a camper here 5/7/23. We paid $1500 for them to make sure everything worked. The door is broken. One of the hinges is bent and busted and the door will not latch all the way. A week ago **** assured us that he would have it fixed. He lied. The table that converts into a bed is broken. He said that he would fix that as well. Well, come time to fix everything, including the furnace that won’t turn on, that should be covered under the 30 day warranty, and he refuses, and literally threw the keys to the camper back at my dad and told him to leave. They’re not honoring their agreements or the 30 day warranty and won’t take the camper back and give my father his money back. We’ve used it once and now are going to sell it because it’s c***.

  

  Business response

  06/20/2023

  Apologize for the delay in response however was not receiving these emails.  Customer's daughter worked with our corporate team and resolution was reached.  Check was issued for reimbursement to fix the table.

  Customer response

  06/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  04/23/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased this RV Travel Trailer in February of 2023. Upon delivery they did a walk through inspection with me shortly there after. Little did I know, there was an "appliance inspection fee" buried in the paperwork that was never disclosed to me. When I questioned my salesperson about it, they said it was for ensuring that ALL appliances where working properly and every camper they sell goes through that inspection. After the walkthrough, they stored it at there location for 2 months until March 31, 2023. In the beginning of March, I stopped by their location to measure some things on the RV. At that time, the battery was dead, I questioned my sales person regarding this and told him it was ridiculous to buy a 25K camper and get a battery that doesn't work and is not new. After talking with the service department and expressing dissatisfaction, they agreed to install a new batter. I picked the RV April 18 to bring home. Upon arrival, the new battery was dead again. I asked a service person about it and they brought a jump box out and connected power to the RV and said it just needed to be charged when I drive. So I took there word for it and towed it home. Open arrival, I charged the batter overnight. The batter was still not working so I took it to ******** to get test. The test came back as "Bad Battery". Fortunately I had a job in ***** the following day (which is 50 min from my home) and brought back the battery with the report from ******** and explained to them the battery was bad and request a new battery. They did swap out the battery for a new one. I took the RV to ******* ** to watch my son's spring football game. Upon arrival, the heater was not working and the fan was running constantly. In addition, the battery died again. We had to pay to stay in a hotel which was over $180. This problem should should have been identified during the appliance inspection and corrections and repairs made.

  

  Business response

  05/12/2023

  We have been working with Mr. ***** directly to resolve his concerns.  The part for the furnace was received at our ******* location yesterday (5/11) and they are getting the unit back into the shop to complete the work.  We have updated the customer.  Once complete, we will let him know.  I believe we are taking care of the situation at this point.

  Customer response

  05/12/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  In addition, I would like to give kudos to the General Manager **** ********** at Camping World.  After filing my complaint, he has been in contact with me and keeping me updated during the entire process.   I understand that issues happen, but I'm glad **** was able to make it right with me.   Thank you!  

• Initial Complaint

  10/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 29, 2022 Good *** sent me an "officially protected" firm offer for my 2017 Keystone Sprinter in the amount of $25,410. We set an appointment for October 1st at 11AM at ******* ***** for a walk through inspection with ******* ******, the consignment specialist. Upon inspection with *******, we agreed to $1,000 less than the protected offer due to the leather recliner showing signs of wear. We both signed an agreement for the offer of $24,410. Approximately 1 week later I received a call from ******* after the in shop inspection to inform me that they are now offering less money than we agreed due to the tires being too old. I let him know that the tires had been replaced in the spring of 2022 and he checked the tires and found that they did have a manufacture date of late 2021. Since then, I received another call from ******* this week stating that they have now found water damage and possible delamination, and are no longer interested in buying the trailer. I have photos of the trailer that were taken before the initial walk through inspection that show no water damages. Because of the firm protected offer and signed agreement of sale, I had not made the payments on the trailer as the pay off amount was less than what is still owed, and because the pay off amount had not been sent through, I now owe almost $300 in addition to the payments as late fees. This delinquency will affect my credit score as a result. In addition, I have lost out on potential interested customers to purchase, and with camping season ending there are not a lot of potential buyers at this time. Finally, I fear that they stored my trailer in an unsecured lot, while unwinterized with dropping temperatures, and that there may be resulting damages to the unit. They have requested that I remove the trailer from their property. This has not been handled in a professional or timely manner.

  

  Business response

  10/29/2022

  As noted on the agreement to purchase attached by the customer, the price is subject to change after inspection by our service department.  Issues were identified during this inspection that impacted the offer.  This was reviewed with the customer.  We have decided to not proceed with the transaction and customer was informed to get trailer.  We are not responsible for winterizing the unit.  It is secured in a fenced lot.  

• Initial Complaint

  09/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a trailer from Camping World in Akron Ohio March 31st 2022. An unforeseen financial issue has come about and I need to sell trailer ASAP. The problem is , Camping World has not been able to produce a title for the loan company.They have not once contacted me about the title issue. I cannot sell this trailer without someone having a title. I have made numerous calls to manager and even filed a complaint with corporate....nobody has called me back yet. I also had an issue with my refrigerator right after I bought the trailer , and it took probably 50 phone calls to them to get the issue resolved . They ended up sending me the part in the mail and I had to fix it myself. Zero communication, horrible customer service. Since the trailer has no title or lien holder , I will be returning it to the store on Saturday morning. I also expect my 3000$ money down to be returned to me. I cannot wait any longer for this issue to be resolved. If they can’t get it fixed in 7 months, it won’t be taken care of anytime soon. I have made 6 payments of 313$ so far on this trailer

  

  Business response

  10/01/2022

  We have reviewed the situation with the customer.  The information necessary for him to register the unit in PA has been overnighted to him so he can process.

• Initial Complaint

  09/19/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had originally went to Moore's RV and I was pre-approved for a loan through Farmer's National. Camping World said they would beat the price if I went through them and that they have a contract with Farmer's too. The financial guy reassured me over and over that "they would not run my credit and only contact Farmer's. The loan could probably transfer, but there's a chance Farmer's may want another application filled out, so Moore's doesn't think Farmer's went behind their back. They would definitely contact me first and ask my permission if rerunning my credit was the outcome." I repeatedly told them that if they had to rerun my credit for the same loan, that I may stay with Moore's due to my credit score not going down more. They said I could fill the application out online if it came down to it, but to just fill out a paper copy and sign it so that the process would move faster, if need be. The salesman nor financial guy notified the financial department of the situation, so when the office received my info they ran my credit for three different banks. Then, the new guy called (recorded) and said he ran my credit for three banks and I got denied. When I asked him why he did not call Farmer's; ran my credit with three banks- that I had a verbal agreement through Camping World that they would not do- he said that he was not aware of the situation and was told nothing, but to handle the loan. In fact, he said they do not even have a contract with Farmer's. When I asked if he could please call the three credit bureaus and fix the problem so I don't get hard inquiries - running it without my consent- he refused. Told me to. When I came to get documents- he changed his story to two banks and the third mark is automatic. I then contacted all three credit bureaus. I'm not sure if I explained it confusingly to them or if Camping World denied the allegations, but it's still on my credit. I would like them to fix it or I'd like to file for a lawsuit.

  

  Business response

  09/22/2022

  In reviewing the file, there is no documentation or request to not run credit.  The customer completed a credit application and we did submit to 2 banks attempting to get a loan for the customers purchase.   It was completed properly.

• Initial Complaint

  09/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They sold me a rv with there 130 point inspection and was told everything works the generator will not start the water pump doesn't work the ac doesn't work the battery and starter both quit working left my family and me stranded. Called to try and get it repaired and they will not get back to me. The brakes are grinding and slipping they are refusing to do anything for me.

  

  Business response

  09/20/2022

  Customer purchased this unit "As is" and acknowledged accordingly on multiple documents.  We have explained this to the customer.  Although not responsible, out of goodwill we have agreed to look at the generator and water pump.  We did not commit to fixing however if simple fixes we may assist.  Customer is scheduled for 10/4.   

• Initial Complaint

  01/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a brand new travel trailer in April of 2021. At the time of purchase I also purchased a tire protection program from Camping World of Akron. In Oct of 2021 I needed a tire warrantied and replaced. I called the warranty center on my agreement and got an approved claim with claim number. I dropped the tire off at Camping World of Akron the following day and gave them the warranty information and claim number for the tire. A month went by with no updates. I called 3 times in November looking for an update and was told "everyone is busy. We will call you back". Never recieved a call back. In mid December I emailed the service department and finally got a call back and was told that the manufacturer denied my claim. I explained that the manufacturer had nothing to do with the claim and the information I provided at drop off was how it was supposed to be handled. The service person said they will "get this taken care of as soon as we hang up". Mid January and nobody called me with an update. I called and asked for a service manager, "they aren't in". I asked for the general manager,"they aren't in", I asked for any manager in any department, "they aren't in". I said I would file a complaint to the BBB and a sales manager called me within minutes. I explained the situation, that my pre-approved warranty claim on my tire has taken 4 months and they said it will be taken care of. Today I got a text message (I didn't agree to be texted which is not allowed) that they are getting my claim approved and will update me when more information is available. I asked for a manager to call me and still no phone call. I want my tire to be fixed and returned to me. This has been a nightmare and nobody has tried to help me.

  

  Business response

  01/17/2022

  We did have a communication issue on our side and our advisor submitted the claim to the MFG rather than the tire protection company.  Our service manager reached out to *** ***** on 1/15/22 and reviewed the situation.  As of today, the tire is on order and is expected no later than next week.  We are trying to source it sooner however next week would be the latest unless something changes with the part delivery.  We will keep the customer updated and it should be resolved soon.

  Customer response

  01/19/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  11/29/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased a brand new travel trailer/ toy hauler from here on 5-29-21 for $44,000. Immediately upon getting the unit home we noticed a long list of issues. We were charged $995 for a pre delivery inspection that was supposed to recognize and resolve any problems. Issues included: ramp door not going down and leaking water, damaged flooring, ripped slide seal, sagging fresh water tank that lacked supports, completely rusted out leaf springs, along with other cosmetic things. The dealership was contacted the next day. It took 3 weeks to get our unit in to be looked at where they had it for 3 weeks. When we went to pick up our unit, nothing was fixed except a blind over the window. We then walked through an identical unit with the operations manager at the time to see if it had the same issues, it did not. The operations manager agreed that our unit was defective but the only resolution was to fix it. Since then we had 8 screws snap from our slide out which caused it to shift and now leaks water and noticed bubbles in our roof that hold water. The dealership has now had our unit for over a month where they were going to fix some issues when they noticed the I beam in the back and framing was installed wrong. This makes me nervous all of the framing was installed wrong as I'm sure the manufacturer had the same people framing the whole camper. This is a major safety risk. They have offered no resolution to this problem as of now. It has been non stop back and forth with them trying to get issues fixed for the 6 months we've owned the camper now with no end in sight. This unit is clearly a lemon.

  

  Business response

  12/10/2021

  This is a new unit and we are working with the *** on a resolution.  As soon as we get direction from the ***, we will update the customer.

  Customer response

  12/13/2021

   I am rejecting this response because:
  
  Camping World reached out to today to me and left a message that they would like to send the unit back to manufacture for them to look at.we requested this to be done 4 months ago before even more issues were discovered. We have now made over $5000 in payments in 6 months for a camper that is not usable. This unit is brand new. We need a refund or even exchange for another unit as we would continue making payments on an unusable camper while its at the manufacture for months. 

  

  Business response

  12/13/2021

  When it comes to issues on new units, the *** controls the warranty process.  At this point they have informed us they would like to bring back to their facility to review.  We placed a call to the customer to review however we have not been able to speak with them yet.  Unfortunately we do not control what the *** will approve or when they will do it.  In order to determine a proper resolution, the unit needs go back. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩