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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The concrete porch and step installed by Pence Brothers in 2020 has cracked and the facing has crumbled. Pence Brothers has acknowledged the issue, but has yet to present a repair plan.
Business response
07/21/2022
[BBB Transcription via Phone]
I contacted the consumer and let him know we will get it taken care of.
Customer response
07/21/2022
I am rejecting this response because:
I only had 2 choices of accept or reject. The business responded but has not offered a solution to remedy the issue. They have asked me to recommend contractors to potentially do the work. I will respond to the business with contractors if I am able to identify some.
This issue is still open.
Customer response
10/11/2022
Consumer contacted the BBB via live chat. Stated the business has not been in contact with him and he would like the complaint reopened. 10/11/2022 at 12:05 pm.Business response
11/03/2022
[BBB Transcription via Phone]
I have spoke with him this past week. I had a contractor go there earlier this week. He will be addressing the issue and get it taken care of.
Customer response
11/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.We will be scheduling repair work in the Spring of 2023 (customer request).
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.