ComplaintsforJDBNOW

• Initial Complaint

  10/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was paying 500 dollars every two weeks for a 2009 Camry. I had it for 2 years. It was totaled in an accident and when it came around for insurance to pay out, the insurance bought it out but jdb told me to go *** myself and that I still had to pay off the loan even though the paycheck paid off the car. I now have 4k car loan that’s been charged off as “bad debt” and I was the co-signer sitting on my credit. Make it make sense.

  

  Business response

  10/29/2024

  This is not a customer of our Ohio franchise location and therefore we do not have access to the account. Please forward to ***************************

  Customer response

  10/29/2024

   I am rejecting this response because:
  Just because my address isn’t from Ohio, doesn’t mean that I didn’t deal with the akron ohio business. Moving is a thing. I can pull out documents if needed. Picture proof if needed. 
  one of the ladies I dealt with her name was *** ****. 
  
  

  

  Business response

  10/29/2024

  *** ******* was the co buyer on the account for the 2009 Toyota Camry VIN : *****************, and was the main point of contact throughout the period of which the contract was active.  The contract took effect 11/23/2019 and the contractual payments were $195.34 bi weekly.  On 2/2/2021 we were notified by *** ******* that she was driving the vehicle when it was involved in an accident.   On 2/8/2021 the vehicle was deemed to be a total loss.  The balance of the loan at the time of loss was $11,242.23, a refund of her service agreement was applied in the amount of $1,613.33, as well as the insurance check in the amount of $5,000, leaving a deficiency balance of $4,628.90.

  *** ******* informed us at that time that she had already purchased another vehicle and that she would not be paying her deductible of $500.  Multiple attempts and offers were made to settle the account between 2/10/2021 and 5/1/2021 which were refused by *** *****.  The current credit reporting reflects the most accurate and up to date information.

  Customer response

  10/29/2024

   I am rejecting this response because:
  I’ve tried contacting the company multiple times in the past years to settle it and was told tough luck by whoever was there. So please don’t say I didn’t try to settle it. 

• Initial Complaint

  10/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  *** **** i The jd byrider in Columbus Ohio is fraud for down payments they sell vehicle and sell service contracts and charge a initial fee for service and the vehicle doesn’t run and they never answer the service call or reply back once you get a vehicle they only want payments on time.

  

  Business response

  10/08/2024

  This is not a customer of our franchise group and therefore we do not have access to their account. Please send to **************************** 

  Customer response

  10/08/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  10/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had a car through JD now for a year and a half i pay 422 dollars a month for a car that i paid 14,000 for and is only worth 2,000 dollars this place is scamming people out of money. We don't know the sale price of the car we want till we are signing papers they have lied on my paper work i have signed from them. No wonder you are the only person allowed to go back to sign because then you have no witnesses to attest to the scamming they do here please help me. Attached i have how much i paid for car how much car is worth and my payments made.

  

  Business response

  10/08/2024

  I called and left a message to discuss these concerns with our guest. First, the sales price is posted in the sales lobby on the "sales lot posting report". Also, we review the sales price of the vehicle during the sales process prior to the guest going into finance to sign retail installment contracts. We typically only allow a borrower to enter the loan closing out of respect to the buyer(s) privacy and sensitivity to their personal financial information. When requested by a buyer and acknowledgement has been made that the buyer is ok with that data being discussed in front of another individual, we have always made the exception for them to enter the loan closing with our guest. We are aware of the recent service issues and our team has been in contact with the buyer to assist in getting these repairs completed. In the event the clutches within the transmission are bad this would be covered under their extended service agreement.

  Customer response

  10/15/2024

   I am rejecting this response because: he did call me we chatted he ensured me my car was worth more than what i stated which i don't believe i cannot even refinance the car because it's not worth what my loan is. 
  I did have to hang up early i did try to call him back 2x no call backs from him. 

  

  Business response

  10/15/2024

  At the time of the return call it happened to be after business hours. If you don't mind, please return call before 6:00 pm and we can finish our discussion

• Initial Complaint

  10/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Bought a 2015 jeep Cherokee in September 2023. Had to return it to the dealership in June because of a faulty multi-air actuator. Then had to return it again in July for a blown motor. Then September it has a blown transmission and a bad shifter. Also battery was garbage. From June of 2024 until September 2024 the jeep has been in the dealership possession around 30 or 40 days total. Still had to make the payments on it while it sits. Again for the third time, I'm stuck without a car that I still pay for. Talked to the mechanic today and now the car has ECM issues. And God forbid you call the lady at the dealership. After you buy the car you aren't her problem anymore and customer service flies right out the window. I would absolutely cancel this contract if I could. They absolutely sold me a lemon. Time to take accountability. Either cancel the loan or replace the jeep. Do you really stand on great customer service?

  

  Business response

  10/02/2024

  To whom it may concern:
  Mr ****** purchased the 2014 Jeep Cherokee on 8/25/2023. During the period from the purchase date until today we have had the car in our service department on 5 different occasions for maintenance.  The financial responsibility of those visits are as follows : The customer paid $84.98, JDBNOW covered $168.00 in good will and $5,140.26 was covered under the customer's service contract.  In June, during the time that we had the customers vehicle for an extended period of time, he was also provided transportation by the dealership. Mr. Cooper's vehicle was dropped off most recently on 9/24/2024 and the repairs needed are covered under the service agreement.  Our service team has been in constant contact with Mr. ****** throughout the process of diagnosis and repair, and pending verification of the repair, is set to pick up his vehicle on 10/3/2024.

  I have called and left a message for Mr. ****** to answer any questions he may have.

  ******* **** ******* ************

  Customer response

  10/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  09/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 0925/2024 my car shut completely down we had to have it towed to jd byrider where they said they where going to fix it that it was under warranty they said it was a spark plug and coil. We paid them $54.00 for them fixing the problem on 09-27-2025 and on 09-28-2024 the car did the exact same thing and we again have to pay to have it towed to the company and pay them again to fix the issue they said they had fix. I don’t think that it fair what so ever that I had to pay for another tow plus for them to fix it again my daughter has to miss school because I now don’t have a car to take her and now other bills have to be put on hold to pay them now twice and for a 2nd tow that aren’t cheap for them to fix a problem they didn’t fix properly the first time I don’t think I should have to pay that and I want them to refund me the money for their mistakes.

  

  Business response

  10/01/2024

  We have the car in our shop today and there was a faulty part that was just installed. We are going to cover the cost of the tow, the repair as well as the deductible for all the troubles. We sincerely apologize for the inconvenience and hope that any assistance is helpful!

   

  Customer response

  10/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  09/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've pd on this car from day 1 had nothing but problems with them infact I had to threatened them with an attorney cause the headlights shined in the air till they finally fixed it they don't care about anyone they scam people I had full coverage with them them the car was in an accident they claim I gotta pay 500 for a deductible to fill the claim.its ** me and my wife were told it's to fix the car which was a lie it was totalled

  

  Business response

  09/27/2024

  To whom it may concern:

  Mr ****** purchased the 2010 Mazda on May 13, 2022. During the period from the purchase date until today we have had the car in our service department on 6 different occasions for maintenance. The financial responsibility of those visits are as follows: The customer paid $110.00 and JDBNOW covered $982.74 in good will. On September 23, 2024 Ms ****** called and stated that her husband was brake checked for following to closely on the roadways and rear ended the car in front of him. Upon inspection of the car there is frame damage as well as other cosmetic and body damage and the repair of the car exceeds the value hence the insurance company deemed the car a total loss. This decision has nothing to due with anyone being "cheap" as claimed and is rather the safest option for the customer. There is a deductible for the claim of $500 and the customers were aware of that when they signed up for the insurance, or at least signed the documents acknowledging that they were aware.

  I have called and left a message at the number provided to assist with any questions that they may have about the claim.

   

  Kindly,

  **** ******* ************

  Customer response

  09/27/2024

   I am rejecting this response because:
  
  *** only told my wife there was radiator damage ac damage plus the fan the frame damage was never meantioned

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  About 1 month ago I was driving my 2016 jeep patriot that we purchased from byrider about a year and a half ago home from my wife's mom's house and the jeep started shaking and the several warning lights popped up on the dash. The car stalled and luckily I was able to get it started and limp into the gas station I was passing. I had it towed to byrider where it sat for almost a month I kept getting told it would be ready by the 29th of august worst case scenario which was like 3 weeks away at the time. This is my only vehicle. I got told initially it was 2 sensors then they said it needed a whole new engine. My car was super quiet while running until it got taken to the shop. When I finally was able to pick up my jeep yesterday the 4th of September it sounds like a tank. It's super loud and that's not what it's supposed to sound like I was told this engine had significantly less miles on it than my original motor but there's no way that's possible with the way this engine sounds. My wife's mom had to rent us a car that we owe her over $500 for that we have to repay. We were without a car for a month to get it back and it sounds like a tank rumbling down the road. I'm not at all satisfied with the outcome of this repair. I'm finding it hard to believe that this engine is in good condition from the way it sounds. It's embarrassing to drive past people with how loud this engine is. Thay all stare as you pass them. I just need this fixed and not in another month. I waited too long to get my car back sounding the way it does.

  

  Business response

  09/06/2024

  Regarding complaint number ******** for Mr. **** *********, we have thoroughly investigated the matter with the cooperation of the franchise-owned Byrider. Mr. ********* is upset with mechanical issues.

  Mr. ********* purchased a 2016 Jeep Patriot on February 4, 2023 from the Byrider location on Canton Road in Akron, Ohio. The vehicle is covered by a 48-month, unlimited vehicle service contract.

  Upon receipt of this complaint, Byrider promptly contacted Mr. ********** and arranged a service appointment for Monday, September 9th. Once the vehicle has been diagnosed, Byrider will collaborate with Mr. ********** to ensure the necessary repairs are completed.

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience and value Mr. ********* as a customer. We look forward to our continued relationship.
  

  
  

  Customer response

  09/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Should any other issues arise I would expect byrider to take care of these as well.

• Initial Complaint

  08/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I started leasing a car from JDB Now in *********** March 18, 2024. I noticed some rear end damage and questioned if it was in an accident, everyone denied it and showed me an Experian report showing no accident. over the next couple of months i started noticing more issues with the car and was back and forth with them about an accident to which they still denied. In July of this year, I received a CARFAX report to which stated my car was in fact in a rear end collision. Now that JDB knows I have this full report they want to try to make things right. I returned the car this morning August 19, 2024, and told them I was done with the vehicle.

  

  Business response

  08/19/2024

  We have reviewed all facets of this complaint and made attempts to resolve them with the customer previously. As stated upon the commencement of the sale in accordance with the AutoCheck there were NO ACCIDENTS REPORTED and we have a signed copy of that AutoCheck from the customer. As part of our vehicle acquisition process we pull an AutoCheck report prior to reconditioning all vehicles to ensure that there are no branded title issues in the past. We do not, and never stated that we pulled CarFax, we do not use CarFax, we use AutoCheck. After the customer brought these concerns to our attention on August 12th we agreed to schedule her an appointment immediately to inspect the vehicle and an appointment was made to do so. We were never afforded an opportunity to look at the car per the request and the car was subsequently dropped off at another franchise location location as a voluntary surrender. We will status the account as a voluntary Repossession and send letters out in accordance with the original retail installment contract. In the event the customer would like to go through with the inspection of the car and continue with the retail installment contract, we will gladly assist where we can.

   

  Kindly,

  ***********************

  Customer response

  08/20/2024

   I am rejecting this response because

    not sure why they are bringing up that i signed any agreement for autocheck when that is clearly not accurate and shows the dishonesty with this company that they use a system that isnt accurate as opposed to one that is & then try to hold people accountable for signing it as if thats doing anything. Its being dishonest. 
  i also attempted to have my car looked at/fixed to which they were never cooperative & only gave me one option which was to bring the car & leave it there, leaving you car less for days & that was not an option for you as well as having the capability to find rides when you do not live close since they werent willing to provide rentals. My car only finally got looked at when you discovered there was a recall & took it to **** to which they diagnosed it & then JDB wanted to work with you & let you have it fixed at a location that was convenient. But of course they found a reason to say it wasnt covered & forced me into taking another loan for repairs instead of covering the costs for something that was clearly an issue prior to me owning it. & now they are offering to diagnose the car again and only if i bring It to the far location & again arent agreeing to actually make anything right. Just offering unrealistic options to make it look like theyre trying.

  
  

  

  Business response

  08/27/2024

  Attached is AutoCheck that ******************** signed at the time of the vehicle's purchase. Additionally, she also signed the Vehicle History Reports Acknowledgement and Agreement, which releases Byrider from any accountability for information provided in third-party automotive history reports. As stated in the previous response, we do not utilize CarFax and therefore, were unaware of the accident. Furthermore, the incident did not result in a total loss, which would have impacted the title branding. We have consistently supported and will continue to assist ******************** in any way necessary.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Car was purchased through them and it was a lemon the engine was bad and the transmission was bad and the account is trying to be charged for a new one after they had an affiliate store try to fix it and messed it up worse didnt have no fluids in it didnt put back parts on the car and it messed up less than 3 days after them giving it back

  

  Business response

  05/14/2024

  This is not a guest of our franchise location and therefore we do not have access to their account

  

  Business response

  05/14/2024

  We are unable to locate this customer by the name or phone number that was provided. Please provide the location's address where the vehicle was purchased and the name, phone number, and account number that is associated with the account. Thank you.

• Initial Complaint

  04/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Truck has been in shop with less than 3000 miles put on and it's been going on three months. I'm disabled on fixed income and would like a replacement of similar value with a warranty

  Customer response

  04/29/2024

  [[BBB transcription via duplicate complaint]]

   

  Problem:
  Purchased in November 2023. Problems arose on my drive home. Being used I had normal service done, spark plugs fluids changed proem worsend. I wall I'll for a couple months had no way to vet to them. Leas than 3009 miles put on this vehicle. They now have had it in the garage 2. Months and can't even give me an answer. I provided over ***** dollars down sold my belongings and now have nothing and no vehicle. I am on disability, fixed Income, single father and have nothing ro show for . This establishment is quick to take your money selling vehicles 50 percent over value. With my 11k down the teuck is only worth what I owe, in running order. It has no value now!
  
  
  Desired Resolution:
  Exchange

  

  Business response

  04/29/2024

  We have been in contact with the buyer and are in the process of resolving the matters. We are going to put the buyer into another car to make matters right with him!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩