ComplaintsforJDBNOW

• Initial Complaint

  05/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2013 ******* Tucson on 02/19/20. I was told that as long as Im making car note payments I was covered under warranty. In May of 2022 my engine went. I was told it was because I wasnt getting oil changes when I was but I wasnt keeping proper documentation. They replaced the engine with a used engine with ******* miles on it. Last month in April 9, 2023, my engine goes out again, this time I have all the proper documentation of every oil change, current and up to date with the last oil change on April 3, 2023. This time I was told that I would have to pay to get it replaced because my warranty expired in February. I told them I have not even had that engine a year, plus ******* Tucson engines from 2012-2016 have been seizing up for no reason. I still owe **** dollars they offered me a settlement no I need my car fixed.

  

  Business response

  05/05/2023

  We have spoken to buyer and offered to pay for half of the cost of the repairs even though the vehicle service contract did indeed expire in February.

• Initial Complaint

  03/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  February watching jdbyrider commercials they say bad credit no credit accepted. We don't check credit.so I was very positive about it I call talked to a **** he said whith what I makei would be able to get a car.we don't check credit.then March 27th I call and talk to him again **** he said we can't help me become credit doesn't matter about down payment and monthly income then I told him I received a letter saying with my credit no I asked u sId personally and on TV no credit checks and now they missed me to believe I was good to go.he stated if I had a someone to help me ok.i said u missed me to believe my monthly income was ok.he stated that the commercials should say something about this..I feel if I was normal they would of used misleading practise.

  

  Business response

  04/03/2023

  Mr ******** filled out an online application for a pre-approval. During the online application process it was determined that Mr ******** did not have a drivers license and that he did not meet the income requirements for our automobile financing terms. We are genuinely interested in not setting someone up to fail in the affordability of our loans. Since we only finance for 4 years our average payment is roughly $470 a month. With that payment Mr ******** would not be able to afford our payment so we did require a drivers license and additional income. We deeply regret not being able to assist at this time but will be glad to assist should these conditions be met. It is important to note that Mr ******** has not yet been to the location to complete the entire application process.

  Customer response

  04/03/2023

   I am rejecting this response because:
   They told me that once I receive my license within the month  they would work with me on down payment. A Sales man **** asked what I made and told me I qualify on down payment. And they don't run credit checks so once I get my license already got my Temps, but yet now they decieved me  about running credit check and how many others have they done this to..I feel my civil rights have been violated for fair practice..
  
  

  

  Business response

  04/03/2023

  Mr ********,

  I welcome a conversation to assist in explaining the financing process and what exactly goes into getting approved and the best way that we can serve you. Please feel free to reach out to me directly at ************.

  Kindly,

  **** *******

  Customer response

  04/04/2023

   I am rejecting this response because:
   Because  they called  several  ti.es to put me in a car a **** did 2 times.and said it's good to go then they run a check that they said they wouldn't. Isn't that deceptive practice I just wanted to be treated like a regular person instead of a disabled person 
  
  

• Initial Complaint

  02/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car on Tuesday 2/14/2023. I drove it home less than 5 minutes and parked my car . I went inside for awhile and then decided to go someplace and I tried to leave my drive way and the car would not move . I called the dealership and they came and picked it up and took it back to the dealership and I had the car less than 2 hours . I went back to the dealership and I asked for a different car and I test drove a ***** sonic and I decided to switch cars and I was told I was unable to switch cars again . I took the car home on Thursday and parked the car at home . I drove the car to play a card game then to work on Friday 02/17/2023. I went home from work and went to bed . I drove back to work on 02/18/2023 and on 02/19/2023 I was on my way home the car started making all kinds of noise them black smoke started coming out the back and the car almost died before I could safely pull over to the side of the road . My parents came to pick my up and a couple hours later they went back to tow my car home and it had been tagged by the highway patrol . I was really upset because they 1st car had the transmission go out within 2 hours and the 2nd car died 2 days and it almost died on me before I made it to the side of the highway which I could have been hit and I do not want to keep this car . The dealership is saying that they they will not back me out of this deal and this will effect my credit . They refuse to take the car back and they said this is going to damage my credit if the seize it . This car is not safe . I am 25 years old and I am trying to establish credit and I cannot afford to have my credit ruined because the cars they are selling are not serviced .

  

  Business response

  02/21/2023

  We have reached out to the buyer and scheduled an appointment to again inspect the noise that she is hearing.

• Initial Complaint

  01/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Ive had so many issues dealing with this company and only after a month. Asked the lady on the phone how much my payment was just for confirmation. Was told $125. Then they took $178 dollars out of my account(125 payment plus$ 53 insurance payment). Insurance payment wasnt due for another week. So I called and was informed that they decided on their own to take the insurance out early thus sending my bank account into the negative and costing me more money. No explanation given whatsoever. Seems kind of shady that they can decide to just take payments early out your account without your consent

  

  Business response

  01/09/2023

  This payment was processed in error and a refund has already been applied to the guests account.

• Initial Complaint

  11/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I returned a car I co-signed for because my son could not afford it, they took back the car but still expect me to pay for it even though they have plans to resell.

  

  Business response

  11/25/2022

  We have reached out to Mr ********* to discuss the account with him.

• Initial Complaint

  10/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a lemon of a car that the company knew about its problems. Have returned vehicle about 3-4 times within the past month for services. Almost crashed because of a malfunction and when I wanted to return said not safe for my children vehicle they told us no they couldnt give us our down payment down when I still have yet to pay into principal. Workers were very rude when I asked for a loaner car during the time (9) days when I was told it would be gone for (3) days. I really dont feel safe in this car and Im stuck in a contract I shouldnt be stuck in if the car is not safe to be driving. *** tried asking the company if we can just get a different car so we can keep a contract with them and they said no. They refuse to work with us and its only their way or the highway and Im tempted to just give this car up but I cant because winter is coming. I feel so stuck in this contract when I shouldve done more of a research on this company. A lot of people have similar stories..

  

  Business response

  10/25/2022

  We have made multiple attempts to reach out to ********************** and finally heard back from her yesterday. We have an appointment scheduled for her on Tuesday and will address the issues that she has and assist in any way possible to keep her in a safe and reliable car.

• Initial Complaint

  07/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On *ay 1, 2020 *y Girlfriend and I purchased a 2006 Toyota Highlander Li*ited fro* JD Byrider in ******** **** at 4:20 p.*. On *ay 2, 2020 i noticed so*ething leaking fro* under the vehicle. I called JD Byrider in ******* and spoke with **** the service technician there. { **** no longer works there} i've been dealing with a gentle*an known as ***** who is the new service technician now. since we purchased the Toyota Highlander in 2020. we have only driven it 4,567 *iles. it currently is under warranty. This vehicle has been in the shop for 5 power steering pu*p replace*ents. it was just in the shop again 4/22/2022 due to the sa*e issue we had in *ay of 2020. we've been told that it was leaking power steering fluid fro* **** in *ay of 2020. JD Byrider has replaced the power steering pu*p 5 ti*es since we purchased the Toyota Highlander in *ay of 2020. This *akes the 5th power steering pu*p put in it. ***** Called and told *e that the leak was located, and it is co*ing fro* the rack and pinion. he said it will cost us 700 dollars to repair!! we dont have that type of *oney laying around to fix it. I spoke with the owner **** about the issue. he stated that he would need us to give hi* 300 dollars, and he would pay the 400 dollars but put the ra*aining balance onto our $401.00 auto*obile pay*ents. he [****] stated that he would not charge us any interest and there would be no receipts or paperwork included? i haven't took his offer. i felt that so*ething is wrong with the deal because he doesn't want to include any receipts or paperwork?? we have paid off about $9,000 on the Toyota Highlander. we have $4,565 left until owning it. i would like your help resolving this *atter Please??

  

  Business response

  07/11/2022

  I personally spoke with *r ****** regarding these *atters prior to filing the co*plaint. Unfortunately, the repairs that are needed are not covered under his service contract. However, I did authorize to assist hi* getting the vehicle repaired and lending hi* the re*aining balance at no cost for the loan and ter*s that he could afford. I never stated that we would not provide paperwork and would be happy to play the recorded call back to hi* for clarification. We would absolutely provide a detailed repair esti*ate as we do with each visit a consu*er *akes to our facility.

  Customer response

  07/18/2022

  [BBB Transcription via E*ail]

  I a* rejecting this response because:
  
  
  ***** *. <*********************>
  Jul 17, 2022, 6:28 P* (14 hours ago)
  to *e
  
  Good Evening ********, i a* writing this e*ail in reference to *y co*plaint against JD Byrider  co*plaint ID ********
  
  upon reading **** ******* proposal on the 2006 Toyota Highlander Li*ited.
  I REJECT *r. ******** offer. i would like to let it be known that *r. *******
  has given you false infor*ation in his response to *y co*plaint.
  i was never infor*ed that *r ******** phone conversation with *e was being recorded. I asked *r. ******* if i was being recorded and he stated to *e that the conversation was NOT being recorded. i had the entire conversation on speakerphone while *y girlfriend ********* ******* (co buyer of the 2006 toyota Highlander Li*ited) was sitting next to *e. *r ******* did say that if I gave hi* $300 then he would pay the re*aining $400.00 for the rack and pinion replace*ent on the highlander. **** also stated that the loan would be free of interest and would have NO paperwork or receipts included. which i found to be a poor practice in a business. *r ******* also said that the 400 dollars would be put onto the existing pay*ents being *ade on the highlander. we have had the highlander for 2 years and it has had a power steering leak since *ay 1st 2020. JD Byrider has had this vehicle in the shop for 5 power steering pu*p replace*ents since i took the vehicle in *ay of 2020. Jd byrider has been aware of the leak and insisted to *e that the power steering pu*ps kept going out. the power steering leak should have been caught when JD Byrider took ownership of the vehicle fro* whereever they purchased it fro*. JD Byrider apparently *issed the power steering fluid leak when they conducted their 93 point inspection as *r. ******* so described to *e that is done to each vehicle they put on the lot. we were told that we were being sold a safe and reliable vehicle when we were purchasing the toyota highlander. previously we were sold a 2006 pontiac grand prix GT supercharged vehicle fro* JD byrider 4 years earlier which needed nu*erous repairs done to it to keep it on the road. we ended up trading in the pontiac because it needed the whole rear end of the subfra*e repaired. we already sunk in $2,500 into the pontiac to get a new rack and pinion replaced in it.  so now this *akes the second vehicle we got fro* JD byrider that needs a rack and pinion replaced.  i reject **** ******** offer. I would like for **** ******* to pay in full for the $700 repair i was quoted for or i would like the $9,000 refunded for the pay*ents we have *ade over the last 26 *onths!!!  we have lost trust in JD Byrider and the toyota highlander li*ited is still leaking power steering fluid as i type this. i feel the toyota highlander is unsafe to drive. in conclusion to this e*ail  I REJECT ****s ******** Offer!!
   Thank you for taking the ti*e to read this e*ail. I a* a very dissapointed custo*er (consu*er) with JD Byrider. I dont trust the*.. i regret doing business with the*.  *r. ******* wiretapped *y conversation with hi* without *y knowledge. and gave you a false response!!
  respectfully,
  *********** ******
  
  
  ***** *. <*********************>
  Sun, Jul 17, 6:40 P* (13 hours ago)
  to *e
  
  also the toyota highlander was sold to us with no air conditioning. another thing *r ******* stated which was done in the 93 point inspection. i was quoted 50.00 to have the air conditioner recharged by *r. ******** brother An**** who no longer works at JD Byrider since the 2006 pontiac Grand Prix kept being towed up to their shop for nu*erous repairs. one after another  now the toyota highlander is repeating the sa*e thing  one repair after another. the highlander still needs engine *ounts, the air conditioning fixed. we was sold the highlander with a rotted spare tire which Jd Byrider was supposed to replace but kept losing the spare tire, so i ended up buying one *yself for $50.00  we just had the brakes and rotors replaced for $450.00 which had *iscellaneous charges on the bill but no record of where the *iscellaneous charge *oney went to. *rs. Luther Please help us with these occurring issues with JD BYrider Please?
  thank you again for reading this. have a good evening.
  *********** ******
  

  
  

  
  

  

  Business response

  07/19/2022

  ** *******

   

  We are willing to assist with the repairs to the Highlander however, we are not willing to perfor* that at no cost. Please feel free to reach out when you are prepared to schedule repairs.

   

  Kindly,

   

  **** *******

  Customer response

  07/20/2022

  *r.*******, we would like a full refund for the Toyota Highlander Li*ited. Including interest. I REJECT your offer!! Unless you are willing to repair the Toyota Free of charge since you sold us the Highlander with a leaking rack and pinion. Free repairs or our *oney Back. Thank you Sir.
  *********** ******. This is the second le*on you have sold us sir.. you know it. And we know it. Your offer is unacceptable at this ti*e.

• Initial Complaint

  06/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My fiance and I bought a Honda Odyssey from JDbyrider back in January of 2021. We purchased a warranty with the vehicle because it was sold to us as bumper to bumper we fix everything type of deal. So when our van began having problems we called them and they got us in to have it looked it. We were told it needed new spark plugs, they put new ones in and we picked it up. A couple weeks later the same thing happened again. Took it in they fixed it, needed new spark plugs and we brought it home. A few days after we got it home it started smoking and the check engine light came on. We called them and they sent out a tow truck to get it. Same thing only this time they said the check engine light was on due to clogged catalytic converters that were not covered under the warranty and it would be over $2,000 to fix the issue. They changed the spark plugs AGAIN and we brought it home. The catalytic converters did not effect the drivablity of the van so we just put it on our list of things that we needed to save for. Fast forward to now, we have changed the plugs ourselves more times that can be counted because they keep fouling out. We called to let them know we are sick of this and clearly there is an underlying problem that they never bothered to fix, they just kept slapping bandaids on the issue. We dropped it off and were told today that the van needs a new engine and that there is oil leaking into the chamber where the spark plugs are. That they would change the engine as per the warranty but won't until we have paid to have the catalytic converters fixed, which they're now claiming will be $1,000. After calling to speak with a ***** mechanic I was told that this is a common issue and that it should have been caught the first time we brought it in the have the plugs changed, and that it is highly likely that since it was missed thats why the catalytic converter is clogged. Jdbyrider still refuses to fix their mistake. Their negligence led to another part being ruined

  

  Business response

  06/28/2022

  Upon receiving the complaint we reached out to *** **** and left a message to discuss her concerns. We have yet to hear back from her and once we do we will discuss options. Whether the converter caused the engine to go bad or the engine caused the converter to go bad, the converter is still not a covered component per the service agreement contract. We are willing to assist in financing these repairs with NO FEE or interest rate in an attempt to get *** **** back on the road. Please feel free to reach out so that we can discuss these options.

   

  Kindly,

   

  **** *******

• Initial Complaint

  06/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  JDB in Akron Ohio has had my 2012 ford focus back in the shop 5 times since purchasing on 2/26/21 and it still hasn’t been repaired. On 5/7/22 they towed my car to the shop telling me they were covering the cost of towing. They infact didn’t cover the cost of towing and made my car payment $100 higher every month to pay for it. They didn’t fix the car they wanted me to pay $917 to fix it when it’s been the same problem since I had it back there a week after purchase. They also told me they were going to replace the same part on it that’s been replaced 3 times now which hasn’t fixed the issue. I refused to pay them to fix it because I have a warranty and it’s been the same issue since a week after purchase and they have been rude unprofessional and told me I’m negligent to not pay them to fix when I have 2 other shops that have told me what’s wrong with it one being ford themselves and provided them with paperwork they still refuse to fix the overall issue. I’m now stuck with a car that doesn’t run and a $530 car payment monthly on a loan that in its self is entirely predatory with interest rates over 24%. I’ve asked for all of the service records multiple times and still haven’t received them I only have the most recent one. The attorney general was contacted but he doesn’t have time to take it on for months.

  

  Business response

  06/07/2022

  First, we have reached out to the buyer in an attempt to speak with her regarding these concerns and assist in ANY way that we can. We understand the strain of transportation issues and are here to assist in many ways.

  1) We have had the car 3 times since she purchased. 2) I listened to the last call and we were clear that towing was NOT covered but offered to assist getting the car towed and letting her reimburse us for the cost of the towing. 3) The cost of the tow was $500 due to the distance from where the customer lives to get to our location, it is 142 miles from her house to our location. The additional $100 a month is an interest free loan with zero markup to reimburse us for the cost of the tow. 4) All though the car was overheating when she brought it in the last time and now has an overheating problem she managed to put 11,000 miles on the car in between the last visit and now. If the car was overheating it would be physically impossible to put 11,000 miles on the car without locking the engine up. This is a separate issue and we are still willing to assist? 5) There is an active service agreement with coverage for the vehicle however, the radiator is not a covered component and we cannot arbitrarily change coverage. 6) The valve cover gasket was done under warranty and is indeed bad again and we are replacing it for free. The radiator we agreed needs to be replaced and there are no codes or diagnosis for a bad throttle body so we are a little perplexed as to where that is coming from? 7) The contractual car payment is $213.77 bi-weekly and not $530 monthly and the interest rate is 22.9, not over 24%. We have covered $1997.62 in warranty repairs and paid for an additional $159.65 in good will repairs. When we spoke to the co-buyer last week we stated we would email her copies of service receipts Monday or Tuesday of this week, and we will per our agreement. With all of this being said we are still willing to work with the buyer to provide repairs at more than affordable cost, we just need to speak with her to work these arrangements out.

• Initial Complaint

  05/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a vehicle from the aformentioned company on 1/16/2021 and even though we were initially satisfied that didnt last long the car started running funny(spitting and sputtering) within the first month and continued through the whole time that we had possesion of it. After pbeing told several times several different thins were wrong and even trying to get me to pay for repairs that finally resulted in me informing them that we cant afford a car that they have more than we have it.

  

  Business response

  05/10/2022

  To whom it may concern:

  The ********** have had their ***** ******* in our service department 9 times since the date of purchase in August of 2021 until April of 2022. During those visits they paid a total of $138.51, the service agreement paid $1693.45 and we paid $1049.57 out of good will. During these visits *** ******** stressed concerns that the vehicle was burning about a quart of oil between oil changes. There was approximately 25,000 miles put on the vehicle during the period that they had the vehicle. We explained that with the fact that the vehicle had 145,000 miles on it that it was normal that the vehicle would burn a quart of oil over a 5,000 mile span according to ******* ******. We explained this to *** ******** and he was not satisfied with that answer. We believe that we went above and beyond in an attempt to rectify these matters and satisfy them as guests of ours. The vehicle was eventually repossessed after non-payment and no communication from the buyers after multiple attempts on our part to reach them. The vehicle is set to be sold at a repo auction in June and if the buyers would like to reach out to me to discuss a settlement they can call me directly at ************.

   

  Kindly,

  **** *******

  Customer response

  05/12/2022

   I am rejecting this response because:they made no attempt to contact me or my wife after the car was picked up from the last service appointment where we informed them that since they weren’t resolving the problem that we would have to seek other means to resolve the issue 
  
  
  

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