ComplaintsforHumraha Gifts
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased from this company and returned the items in timely manner. Now I can't get hold of the company of my refund. The items were purchased on 3/26 and it was returned on 4/4. I have sent several emails and just get generic responses. Order #******Business response
06/11/2024
[Request received]
External
Inbox
*******
11:01 AM (1 hour ago)
to me
Assalamualaikum,
Thank you so much for reaching out — We would like to acknowledge that we have received your request and a ticket has been created. A support representative will be reviewing your request and will send you a personal response within 1-3 business days.
Please note we are experiencing higher than normal volumes due to Eid, and that multiple emails from the same customer may delay our response as they are addressed in the order they are received. Thank you for your patience!
For answers to the most commonly asked questions, please visit our FAQ page: ****************
Sincerely,
******* Customer Service
This email is a service from *******. Delivered by ZendeskCustomer response
06/11/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: ********
I am rejecting this response because: this is a general message they provide and hard to.reach them when following up
Regards,
***** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.