ComplaintsforQuality Affordable Transmissions
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
BBB transcribed from hard copy complaint form: After they had my truck for 5-6 months they kept telling me (illegible) that the truck would be done but it wasn't so I left a bad review then they called me and told me that I needed to get my truck so I did and they did not put the transmission back into truck so I took it to another shop and they installed it and the truck still has no drive or reverse.Business response
02/19/2024
***** brought us this truck on a roll back , full of junk , it did not run at all . Wr had the junk removed at his request , We did have the truck here for 4 months while we let ***** make payments once he paid for his transmission , the truck was put into our rotation of 4 weeks just as we explained to him would be the process . After calling 2-3 times a week for a solid 3 weeks he said he was comming to get his truck . We already the transmission built and was ready to install when he came to pick it up . We charged him for a “Carry - In “ job .
He then took it to another shop to have it installed , the shop called us to tell us it didn’t have reverse at that point we asked for the truck or just the transmission to be brought back to be inspected, the next day ***** called demanding a refund again we asked him to bring the truck to us to fix and he did not. Then he took to social media slandering our business without giving us any chance to make it right. We feel we gave ***** every opportunity to come back here and have his truck looked at & fixed if needed. He was only interested in destroying our business and wanting a refund .
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.