ComplaintsforSportsman's Market, Inc.

• Initial Complaint

  08/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order with this company to find out the items were on back order I then cancelled the order but they will not refund me

  Business response

  09/06/2022

  September 1, 2022 

  
  *** **** ****** *** *** ***** ****** *********** ** ***** 
  Email: ************ ************** 

  
  Dear *** ******:

  Good day! It's my pleasure to assist you on behalf of Sporty's.

  Thank you for your order. Your concern with the Better Business Bureau was been forwarded to me. It is important that we know if a customer has an issue with any part of our operation.

  I am very sorry we were unable to immediately ship the ****** ** ********** ***** *********, the manufacturer let us both down. I want to assure you, that at any given time, 98% of our products are in stock and available for shipping the same day. Enclosed is a copy of your order with an expected shipping date of September 15th; however, the date is not written in stone. We're sorry for any inconvenience this delay may have caused.

  I have gone to our Accounting Department and they have removed the preauthorization on your account. We do not charge for items until they ship, therefore your credit card was never charged for the Sentrys.

  Your Customer's Statement says, "you cancelled the order” according to our records your order has not been cancelled. If you would like to cancel your order you can contact me at i*****@sportys.com.

  I recognize that you have many shopping options. Your satisfaction is extremely important to us and hopefully you will allow us another opportunity to provide you with the quality merchandise and service our customers have come to expect when dealing with Sporty's. 

  
  Sincerely, 
   
  Jack ***** Executive Vice President 

   

  
  

  Customer response

  09/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I placed an order with this company I wanted a refund and they refused they gave me such a hard time regarding this iasue
  
  

  
  Desired Resolution:
  Refund
  
  Regards,
  
  **** ****** **
  

  Customer response

  09/20/2022

  At first they denied they chard my car or place any authorizations and they completely lied about the whole transaction

  Customer response

  09/20/2022

  The complaint has not been satisfied 

  Customer response

  09/22/2022

  I have not received any phone calls from any weird numbers so try calling again today I don't understand what you need I sent it to you three times

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩