ComplaintsforGold Coast Realty Co

• Initial Complaint

  01/31/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have lived at this property 17 months and have had multiple issues with this property. The day my family and I moved in there were dead roaches throughout the home. We have had mice invade the home. I was instructed by Orkin that the mice were coming in due to issue with the structure of the building. Management of the property was notified and refused to fix these issues. I was told this was my issue and I had to deal with it. I spent $300 on an exterminator and bought a cat to deal with this. We had a bee infestation. The bees were in the roof of the building. I had to call the exterminator for the property and the only thing done was put tape around my light fixtures which didnt solve the problem. I reported my child has an allergy to these bees and there still was no sense of urgency or true solution. We have also had to deal with multiple issues with the structure of the home which some have caused members if my family to fall down stairs. Recently I had to dispute charges to my rent for a dog which I've never had. I was told that someone reported that a dog lived in my home but this matter was never investigated. I now without any notice am being charged for month to month renting. The charges were added after I had already paid my rent for the next month. This money is expected to be paid by the first of February and I was notified via an app that these charges existed on January 30th. I will be charged late rent fees after the 1st of February if I am am unable to come up with this money, $100.

  

  Business response

  02/03/2022

  Business Response /* (1000, 5, 2022/02/01) */ I spoke with the tenant and the additional fee turned out to be month-to-month fee that was finally charged when we countersigned a month-to-month renewal at the end of January. It was charged for January and February. Tenant was aware that the fee existed at the time they signed the renewal. We have resolved this issue. Consumer Response /* (3000, 7, 2022/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke with Leah and was advised I wouldnt be charged the late fees. I was okay with with the increase monthly but I'm not okay with the late fees which can easily be used against me. I hate feeling like I always have to have a lawyer living here. No changes have been made despite our conversation. I want everything in writing moving forward. Business Response /* (4000, 9, 2022/02/03) */ The late fee is an automatic charge in our system that needs to be reversed once charged. It is no longer on the ledger. If all charges are paid before next month, we will not have to worry about the late fee being charged. All further issues connected with this need to be a phone call, please.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩