ComplaintsforRacers Edge
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Complaint Details
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Initial Complaint
09/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On the date of 9/12/24 I went to Racers Edge motorcycles to finish paying off the motorcycle I was told had 0 issues and ran perfectly fine. I arrived around 1230 to pay and take the motorcycle home upon my observation within 5 minutes of the ride home I noticed the motorcycle temperature very close to overheating, so I pulled over into an ******** to check if the motorcycle had coolant to realize the motorcycle had absolutely 0 coolant. So I had to purchase coolant so the motorcycle wouldn’t blow up due to the lack of coolant that I was made unaware of. I then proceeded to call the dealer to question their knowledge of the lack of coolant and was told “just put coolant in the motorcycle and you will be fine.” So after putting coolant in the motorcycle and waiting a few minutes for the coolant to travel throughout the motorcycle, I proceeded home temperature dropped to a good temperature. I arrived home 45 mins later to let my dog out and have lunch before going back out. Around 630pm I had got on the bike to head to a car meet and made it 3 minutes away from my home before the motorcycle started smoking and lead to catch on fire and blow up. I then called the dealer the next morning due to them being closed at the time of the fire just for them to tell me to bring the motorcycle back to them so they could give me a quote on the cost to repair the damage. I then requested to speak to the “boss” who I was told was busy and wouldn’t be able to speak to me so I could try to get something done about the motorcycle that was sold to me in good working condition that caught fire the same day of the purchase.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.