ComplaintsforMadison Braids
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Complaint Details
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Initial Complaint
12/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have reached out via email 4 times (I cannot find a phone number for Madison Braids) in order to exchange a braid for another color (strawberry blonde for dirty blonde see pics of current color) but may emails are being ignored. They advertise there is no problem with exchanges but they must be done within 3 days however they don't respond within 3 days. At this point I would rather just have my money back as I am wondering if the exchange/return program or this business is a scam!Initial Complaint
04/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Order #***** on 5/12/2022 contained three braids Two braids have fell apart at the ends due to the elastic headband being glued on the ends. Third one is falling apart. Attempted to reach out to them via social media they ignored me. I left comments talking about the glued ends failing and I was then blocked. They scammed me out of $85 dollars and blocked me. I would like a refund.Customer response
04/25/2023
Hi,
I want to add this additional order to show this company has sold inferior products and I decided to buy instead of fight for a refund before but this time I am requesting a refund. Thanks!****See attached
Initial Complaint
09/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On July 3 2022 I ordered a product from Madison Braids that was being advertised on Facebook. On July 17 I received the product but it did not match my hair so I contacted Madison Braids. They said that they would give me a store credit however the color that they thought would best match my hair was out of stock. After numerous dealings with their "canned responses" I was able to get a shipping label on July 19th and shipped the product on the 20th of July. I have been waiting since that time to hear back as to when I would be able to get my replacement product or a refund of $40.95. Today, September 7, 2022 I contacted them again as to how long I was going to have to wait for the correct product with them having my money! I finally got a response that led me to call my Post Office. I gave my tracking number to my Post Office and discovered that my returned product was sitting at the Columbus, Ohio Post Office since July 23 awaiting their pick up after attempted delivery. I cannot get ahold of anyone because they do not give out their phone number. I had no idea that they were such a scam! They are impossible to be able to talk to a real person!Initial Complaint
07/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased $70 worth of braids from Madison Braids and the color never matched. I tried to contact them on several different search engines because the link to Return items on their website is bogus. I tried several different ways of trying to reach them including writing an email. I got an automated response that told me to clink the link for a return. when I clicked the link it took me to a blank page. I tried several other times including different search engines and it was always a blank page. NO WAY to contact them for a refund. I want my money refunded. This is a horrible product and I have never seen such bad customer service. This company needs to stop doing business. I need help getting my refundInitial Complaint
01/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I wish I had read the other reviews before I purchased. Many people had the same experience I did. I ordered two of their products, got a tracking number, and the product never moved out of Florida. After contacting them about five times, they finally sent out a color that didn’t match. I returned the mis matched items as requested. Then they never refunded my money or replaced the items. They just kept telling me they had never received them. Now I am out the $60 that I spent for the products plus my time effort and money shipping the mismatched products back.
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.