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Complaint Details
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Initial Complaint
05/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed a bid thinking it was something that I really wanted and it turned out to be something else. I emailed customer support and got nothing but sass from the employee, *****. The company refused to refund me and actually suggested I spend more money to resell it. All I wanted was a refund for the item. This all happened may 10th 2023.
Business response
05/11/2023
I am so sorry that this happened. ***** should have received an immediate refund since the item she bid on--and won--was not as described in the auction. It was an oversight on the auction managers part, and our auction administrator should have known to give a full refund. I was unaware of the emails that were sent between our administrator and *****.
I left a voice message for ***** earlier today and apologized and let her know that the item has been refunded in full. As the owner of Transitional Design, I expect our customer service to be excellent and customers's treated respectfully. All my staff (with the exception of the individual that ***** had an issue with) have the same core values.
The employee that was involved in this issue has been dealt with accordingly.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.