ComplaintsforC C Mitchell Supply Co. Inc.

• Initial Complaint

  07/05/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am a 81 ye old woman with numerous health issues, heart and kidney disease, diabetes, asthma to keep it short, moved into 1 bedroom apt and sold my house I lived in for over 40 years, I had to purchase an air conditioner from cc mitchell appliance only for my apt I was told. Bought it , the remote for the unit has not worked since the very first day, I cannot reach the controls on the air conditioner myself , I am too short. Stew keeps promising every eek on Wed. And I never hear from him. Gotta jeep calling. Please somebody help Me, it's 90 degrees out today July 5th , it's been over a month, , maybe closer to 2 now, I need a remote or need the whole oa kage overcagain from the beginning, unit and remote together. Please. I am about to go to agency for elderly, and abuse

  Business response

  07/05/2023

  This unit is fully under warranty.  We do not do warranty work, that is handled by the manufacture.  *** has talked to her son and we decided to replace this unit for her since she has had such a hard time setting up a warranty repair.  It is scheduled for Monday the 10th (5 days from writing this) 
  
  We will also attempt to go sooner if possible.

   

   

  Business response

  07/05/2023

  This unit is fully under warranty.  We do not do warranty work, that is handled by the manufacture.  *** has talked to her son and we decided to replace this unit for her since she has had such a hard time setting up a warranty repair.  It is scheduled for Monday the 10th (5 days from writing this) 
  
  We will also attempt to go sooner if possible.

   

   

  Customer response

  07/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  
  
  

  Customer response

  07/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  
  
  

• Initial Complaint

  02/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On April 21st of 2022 I had 2 refrigerators and 1 upright freezer delivered. There was damage to both of the refrigerators consisting of one of them having a dented door on the freezer compartment and both units having the deli drawer badly cracked. I noted the damage on the delivery invoice and called to follow up. I was told that the replacement parts were being ordered. After hearing nothing from ********** I made additional phone calls on June 21st when I was told that the parts had been ordered and they would check on it and get back to me (they never called back), September 13th when they again said that they would update me after investigating (again no call back) and October 25th when I left a message which also was never returned. It is now February 5th, 2023 and I feel that I have no other choice to get any action on the issues that through the BBB.

  Business response

  02/06/2023

  ****** ******* is not the customer for this delivery, It was purchased through an epp program.  

  ****** ******* I believe is the end user and we do want to make sure this is taken care of regardless.  We were notified about the damaged parts and contacted the manufacturer to send replacement parts on 6-21-2022.  They should have been sent out within two weeks.  I am looking for the tracking (it may no longer be available) and I am going to place a new order for all of the replacement parts again today.
  

  The customer could have refused the delivery and new units would have been sent.  If they were unused I would be able to replace them.  Thankfully they are working and we will get the required parts out asap.  WE do not stock any parts and rely on manufactures to handle this.  Unfortunately, sometimes parts are on back order, which I do not know if that is the case or not, but the parts will be delivered.  The customers also welcome to call the manufacture who’s number is listed in the product manual and they will also send the parts directly.

  Customer response

  02/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩