ComplaintsforPaul's Construction, Roofing and Snow Plowing
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Complaint Details
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Initial Complaint
10/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Complaint Against Paul’s Roofing Construction & Snow Plowing Amount Paid: $12,450 Date of Work: August 1, 2024 - August 12, 2024 I hired Paul’s Roofing Construction & Snow Plowing to tear off and replace the roof on my house, shed, and awning. The project began on August 1, 2024, and was completed on August 12, 2024. On August 4, 2024, after the first rain, I noticed a wet spot on the ceiling near my wood burner. I immediately informed the contractor, who assured me the issue was fixed. On August 14, 2024, after this reassurance, I paid him in full. However, on August 27, 2024, following another rain, the leak reappeared in the same area, along with new leaks around the awning. I promptly sent him photos and videos of the leaks and other discrepancies I noticed with the awning. The contractor committed to fixing both the leaks and the awning discrepancies, as well as repairing the interior damage caused by the leaks. However, after several weeks of back-and-forth phone calls, texts, cancellations, and no-shows, his team finally sent an employee on September 17, 2024, to address the leak near the wood burner. After another rain, the leak persisted. On September 23, 2024, the contractor himself came to assess the damage and said he would do whatever it takes to fix the issues. The very next day, after another rain, the roof was still leaking. Despite his repeated assurances, the problems remain unresolved. The latest no-show occurred on September 28, 2024, and I have not heard from him since. As of today, October 2, 2024, my roof continues to leak, and I am exhausted from dealing with this situation. I am seeking guidance, advice, and possibly legal action to resolve this matter. Thank you for your assistance. **** ****** **********
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.