Customer ReviewsforPond Megastore LLC

1 star is over rated for this rude business. My elderly family member ordered some cat tails. With poor vision and several cancer operations he had trouble reading the fine print. After a month I decided to help him contact Pond Megastore. The phone number listed on the internet does not work. There is no mention of a phone number on their website. When I sent a message through ********, I received a rather snooty response demonstrating their lack of commitment to awesome customer service. Instead of explaining the order will ship when the weather is warmer the response was belittling and rude. The outcome of never ordering from them again is mutually acceptable.

There is absolutely no fine print, it is bold 14-font print and a full map of the USA with shipping times. You and your family bombarded our company with mean and nasty comments as if we had stolen your elder's money when they were in ******* *** **** and still experiencing lows in the 30s at night. For over 120 years, mail-order nurseries have always shipped spring plants at proper planting times. You had no right to barrage us on social media accusing us of stealing his money. You could have read our website or the confirmation emails. Of course, we immediately canceled his order and refunded the money without asking based on your crazy overreactions on social media. Now you want to complain about how we canceled you'd like order. You also told us to ****** his name because he wrote a book about ***** ***** *** ************ ** *** ***** as if we insulted a notable celebrity. Good for you that you have a shining star in your family, but in no way does that give you the right to treat people like you did. As we stated, there has been no phone number on our website since COVID-19 in 2020; there is an email address and a Contact Us button. ******* ********* ******, and many other companies retired phone numbers 20 years ago. Email documents exactly what is said in writing. Get on with the times. Phone lines, I will tell you, are using 80% for people to ask for free advice, not order questions, and are an incredible pain for small businesses. We have every right to choose email.

Absolute worst experience. I was missing a couple plants from my order but because I didn’t contact them within the 24 hours (really?) they could do nothing about it. Zac is not a very wise man because I had actually placed an order for more plants but immediately canceled on his reply about my missing plants. I will spread the word that Zac is a fraud and he knows it.

Mrs. ******* was informed on our site before shipping on the Cart page that she agreed to the listed Terms of the Sale on that page before moving to checkout which includes anything arriving in less than good condition or missing needs to be reported to us by email in 24 hours as we sell live plants and animals and too often boxes are left unattended causing decline of the plants by the customer not by us. Anything was to be reported within 24 hours. Now that is stated again on her order confirmation email, again on the shipping email, and a fourth time on the packing slip which she submitted a photo of when she made first contact TWO WEEKS after delivery. Now it also states NO EXCEPTIONS are made to this protocol as every single person who doesn't do this expects us to change the policy for them. Now consider the packing slip is marks as the items are in this box. Nothing indicates another box is coming so we are assuming she left her box unattended for two weeks with the plants and is now claiming items missing. I kindly stated that because she avoided reporting anything for two weeks , well past her 24 hours to inspect the items and make a report that we were not going to ship her more plants. She immediately flew off the handle and stated that we have so much money we should do her a solid and just give her some more plants. Which is very irritating as we are as small company. She continued to barrage us all day yesterday and threatened us with bad reviews if we did not bow to her demands which is not uncommon for people in her position. We are standing our ground and not sending her anything else as she had one obligation to simply make that connection within 24 hours, she didn't miss that by an hour or a day she waited two weeks so how can anyone assume anything other than she just never opened the box. I am glad she has all the time in the world to parade around claiming she is harmed but in reality she just needs to accept she did not fulfil the simple task of emailing us if she is being truthful at all. The evidence is the plants were all in the box, the packing slip has hand written checkmarks that all items were packed and accounted for. So this is mute, she cannot claim anything was not explained to her. I am sure whoever Mrs. ***** wants to whine to knows the kind of person she is already. We honor our Live Guarantee and only expect the curtsey of our customers making the initial contact so that we know the plants are not left on a porch or unattended. We have had 93,500+ orders in the past 17 years and have only a handful of complaints as we try and make any legitimate issue resolved and are happy to send any replacements or missing plants to customers who simply follow the reporting request.